At a Glance
- Tasks: Lead a dynamic team in managing sales for corporate events and weddings.
- Company: Join Graduate Hotels, a unique collection of handcrafted hotels in vibrant university towns.
- Benefits: Enjoy discounts, cashback offers, and a complimentary meal on duty.
- Other info: Be part of a supportive team culture focused on growth and success.
- Why this job: Shape unforgettable guest experiences while developing your leadership skills.
- Qualifications: 2+ years in sales or events management, with strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
GC&E Sales Office Manager is a pivotal leadership role within the Sales & Events department. The position is responsible for the day-to-day management of the GC&E Sales Office, overseeing a team of Sales Executives, driving revenue across corporate groups, corporate meetings, weddings and events, and ensuring the seamless delivery of all contracted business. This is a hands-on management role that combines commercial ownership, client relationship management, team development, and operational coordination. The ideal candidate will be a confident people manager with a strong grounding in hotel sales & events, a working knowledge of Hilton systems, and the drive to lead by example in a fast-paced, high-profile property.
JOB DUTIES AND RESPONSIBILITIES
- Manage, develop and support the Sales Executives, setting clear performance expectations and providing regular coaching feedback.
- Set and manage team rotas, ensuring appropriate coverage and workload distribution across the department.
- Foster a positive, high-performance team culture with a focus on accountability, continuous improvement and commercial delivery.
- Support the Director of Sales with the development of pricing strategies, package design and promotional activities.
- Drive and coordinate all sales activity to maximise revenue from existing accounts at the hotel on a national and international level.
- Constantly recognise and develop new accounts from the corporate markets.
- Manage all inbound enquiries for weddings, corporate meetings, social events and group bookings, from initial contact through to confirmed contract.
- Negotiate rates & packages within agreed parameters to maximise revenue conversion.
- Monitor and drive team response times to meet or exceed Hilton brand standards for lead response and conversion.
- Ensure the accurate processing, distribution and recording/filing and following up of all sales correspondence, including the execution of contracts, quotations, confirmations, and cancellations.
- Participate in trade shows and events within the hotels, the industry, and external organisations.
- Host client FAM trips at the hotel and conduct hotel show rounds.
WHAT WE ARE LOOKING FOR FROM YOU
- Computer literacy - Word, Excel, PowerPoint & Outlook.
- Proficiency in industry standard software (e.g., Opera PMS, Delphi, or modern CRMs) and strong literacy.
- 2+ years experience in conference, events, or sales management, preferably within a full-service hotel or hospitality venue.
- Excellent communication skills and fluency in spoken and written English.
- Confident in meeting new people and presenting to large groups.
- Strong understanding of revenue management principles.
- Able to demonstrate a comprehensive understanding of all the key business segments; Corporate/MICE/Group/Leisure/Consortia.
THE PERKS
- Company discount on rooms via Hilton Honors.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Team Member Events.
- Complimentary meal on duty in the Team Member canteen.
- Parking for mopeds, scooters and bicycles.
ABOUT GRADUATE HOTELS
Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community. As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player and creative thinker.
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
GC&E Sales Office Manager in Oxford employer: Marine & Lawn
Graduate Hotels is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to grow and develop their skills in a dynamic environment. With a focus on community engagement and employee well-being, we offer generous benefits such as discounts on hotel stays, food and beverage, and a supportive Employee Assistance Program. Join us in shaping memorable guest experiences in our unique hotels located in lively university towns, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land GC&E Sales Office Manager in Oxford
✨Tip Number 1
Network like a pro! Attend industry events, trade shows, and local meet-ups to connect with potential employers and other professionals. Remember, it’s all about who you know, so don’t be shy!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for sales and events shine through. Be confident and share your ideas on how you can contribute to the team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored just for you!
We think you need these skills to ace GC&E Sales Office Manager in Oxford
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your experience in hotel sales and events. We want to see how you've managed teams and driven revenue in similar roles, so don’t hold back on those achievements!
Tailor Your Application:Take a moment to tailor your application specifically for the GC&E Sales Office Manager role. Use keywords from the job description to show us you understand what we're looking for and how you fit into our vision.
Be Personable:We love a confident communicator! Make sure your written application reflects your personality. Let us know how you connect with clients and lead your team, as this is key for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marine & Lawn
✨Know Your Stuff
Make sure you’re well-versed in hotel sales and events. Brush up on Hilton systems and any relevant software like Opera PMS or Delphi. Being able to speak confidently about your experience and how it relates to the role will impress the interviewers.
✨Showcase Your Leadership Skills
As a GC&E Sales Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, set performance expectations, and fostered a positive culture. Highlight your coaching style and how you’ve driven team success.
✨Demonstrate Your Commercial Acumen
Be ready to discuss revenue management principles and how you’ve maximised revenue in previous roles. Think of specific strategies you’ve implemented for pricing or package design that led to successful outcomes. This shows you understand the commercial side of the business.
✨Engage with Enthusiasm
This role involves a lot of client interaction, so show your enthusiasm for meeting new people and presenting ideas. Practice your communication skills and think of ways to engage the interviewers, perhaps by asking insightful questions about their current sales strategies.
