At a Glance
- Tasks: Oversee hotel operations, assist guests, and ensure a memorable experience.
- Company: Marine & Lawn Hotels & Resorts, a prestigious collection of hotels.
- Benefits: Pension enrolment, meal on shift, discounts, and healthcare plans.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Join a passionate team in creating unforgettable guest experiences.
- Qualifications: Experience in hospitality, strong communication skills, and attention to detail.
The predicted salary is between 20000 - 28000 £ per year.
Marine & Lawn Hotels & Resorts are delighted to invite applications for a Night Porter to join the team of distinguished hospitality enthusiasts at Marine Troon, an elegant 89-bedroom coastal retreat set within one of Scotland’s most celebrated golfing destinations.
REACH People Values
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
This role is ideally suited to a hospitality professional who values precision, discretion, and excellence, and who takes pride in delivering thoughtful, elevated experiences within a five-star environment. We believe in teamwork, positivity, and a passion for great hospitality. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
What will I be doing?
- Working alongside the Hotel management to oversee hotel operations, Front Office, security, guest luggage storage & retrieval and valet parking requirements.
- Approach all encounters with guests, employees, and visitors in a professional and personalised manner.
- Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations.
- Care and attention to guest items you will be handling large volumes of guest luggage and golfing equipment.
- Be able to perform a variety of guest requests and think creatively when called upon to establish a memorable experience for every guest and member.
- Offer to handle special arrangements during guest stay; coordinate future visits.
- Assist with additional Front Office / VIP Service tasks.
- Actively participate in training and continuing education when available.
- Oversee inventory levels pertaining to supplies on an as needed basis.
- Ensure that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with resort standards.
What are we looking for?
- A candidate who is proficient in Front Office procedures, and competent to on Hotel operating systems.
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team, and on their own.
- Effective communication and immaculate presentation.
- Expert level attention to detail.
- Proficient in organisation and communication.
- High resilience and adaptability.
- Hotel or Customer facing experience advantageous.
The Perks
- Enrolment in pension from Day 1 for all eligible team members.
- Meal on each shift in a dedicated team member restaurant.
- Access to everyday discounts from high street retailers.
- Discounted hotel room rates for you and your family (T&Cs apply).
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash.
- Access to participating in healthcare plans and insurance plans – just in case.
- Positive team working environment.
- Monthly published schedules.
- Tailor made bespoke uniform.
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure.
Night Porter Marine North Berwick employer: Marine & Lawn
Marine & Lawn in Portrush is an excellent employer, offering a vibrant work culture that celebrates creativity and culinary excellence. With a focus on seasonal ingredients, employees enjoy the opportunity to develop their skills in a supportive environment, alongside competitive salaries and clear pathways for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter Marine North Berwick
✨Tip Number 1
Get to know the hotel! Research Marine & Lawn Hotels & Resorts and understand their values. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Night Porter, you'll need to interact with guests and colleagues regularly. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you present yourself well during interviews, reflecting the immaculate presentation expected at Marine & Lawn Hotels & Resorts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to highlight your relevant experience and how you embody the values of respect, excellence, and cooperation!
We think you need these skills to ace Night Porter Marine North Berwick
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that align with our values of respect, excellence, and cooperation to show us you’re a great fit!
Be Professional Yet Approachable:While we love a friendly vibe, it’s important to maintain a professional tone in your written application. Balance your warmth with professionalism to reflect the high standards we uphold at Marine & Lawn.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Marine & Lawn
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Marine & Lawn Hotels & Resorts' core values. Understanding their commitment to respect, excellence, and cooperation will help you align your answers with what they value in a candidate.
✨Showcase Your Hospitality Skills
As a Night Porter, you'll need to demonstrate your hospitality expertise. Prepare examples from your past experiences where you went above and beyond for guests, handled difficult situations, or worked effectively as part of a team. This will show that you embody the spirit of great hospitality.
✨Dress to Impress
First impressions matter! Make sure you present yourself impeccably. A professional appearance not only reflects your respect for the role but also aligns with the five-star environment they uphold. Think smart, polished, and ready to represent the hotel.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Practice responding to hypothetical scenarios related to guest requests or operational challenges. This will help you demonstrate your creativity and adaptability, which are key for this role.
