At a Glance
- Tasks: Welcome guests with warmth, manage check-ins and provide local info.
- Company: Marine North Berwick, a stunning hotel with a focus on exceptional hospitality.
- Benefits: Competitive pay, free meals, discounts, and career development opportunities.
- Other info: Join a diverse team in a dynamic environment with growth potential.
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Friendly personality, strong communication skills, and a proactive approach.
The predicted salary is between 24000 - 36000 £ per year.
With enviable views of the Firth of Forth and Bass Rock, Marine North Berwick rises from the East Lothian landscape to offer guests a quietly elegant escape - it’s a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check‑in, or helpful local advice, we take pride in the moments we help create.
REACH People Values
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.
What You’ll Do
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests’ bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
What We’re Looking For
We’re looking for friendly, confident team members who are passionate about delivering great guest service. You’ll have:
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your family
- Exclusive shopping discounts via our benefits platform
- Free car parking
- Employee Assistance Programme
- Pension from Day 1 (if eligible)
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us
Marine & Lawn Hotels & Resorts is a collection of unique, story‑rich hotels located in some of the world’s most iconic destinations.
Hotel Reception Team Member in North Berwick employer: Marine & Lawn
Marine & Lawn in Portrush is an excellent employer, offering a vibrant work culture that celebrates creativity and culinary excellence. With a focus on seasonal ingredients, employees enjoy the opportunity to develop their skills in a supportive environment, alongside competitive salaries and clear pathways for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Team Member in North Berwick
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your warmest smile and a positive attitude. Remember, you're not just showcasing your skills; you're also showing how well you fit into the team culture.
✨Tip Number 2
Do your homework! Familiarise yourself with Marine North Berwick and its values. When you can speak about how your personal values align with theirs, it shows you're genuinely interested and ready to contribute to their mission of creating unforgettable experiences.
✨Tip Number 3
Be prepared to share examples from your past experiences that highlight your customer service skills. Whether it's a time you went the extra mile for a guest or resolved a tricky situation, these stories will help paint a picture of your capabilities.
✨Tip Number 4
Finally, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the role is right for you. Plus, it’s a great way to demonstrate your proactive approach to guest interactions, which is key for a Reception Team Member.
We think you need these skills to ace Hotel Reception Team Member in North Berwick
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming personality shine through. We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to highlight your relevant skills and experiences that align with our values of respect, excellence, and cooperation. This shows us that you understand what we’re all about and how you can contribute.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marine & Lawn
✨Know the Company
Before your interview, take some time to research Marine North Berwick. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Reception Team Member, you'll be the face of the hotel. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went the extra mile for a guest or resolved a concern with professionalism and care.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, handling difficult situations, and your approach to guest interactions. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
