At a Glance
- Tasks: Deliver exceptional leisure experiences and maintain top-notch facilities for guests.
- Company: Join a vibrant team at Marine Troon, known for its hospitality excellence.
- Benefits: Enjoy perks like pension enrolment, meal discounts, and hotel rate reductions.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of a positive team and make a real impact on guest wellness.
- Qualifications: Pool Responder or Lifeguard qualifications preferred; training available.
The predicted salary is between 20000 - 25000 € per year.
Opportunity Reporting to the Leisure Manager, you will play an integral role in delivering an exceptional leisure and wellness experience for our guests and members. From maintaining our facilities to providing a warm and professional welcome, you will help ensure every interaction reflects the Marine & Lawn standard of hospitality.
Responsibilities
- Maintaining and preparing gym and leisure equipment to the highest standards
- Ensuring all poolside and wellness areas are clean, safe, and impeccably presented
- Monitoring pool water quality and maintaining plant equipment including filters, pumps, heating, and ventilation systems
- Responding calmly and professionally to incidents and supporting guest safety throughout the leisure facilities
- Supervising changing areas, checking lockers, and ensuring all guest areas remain organised and welcoming
- Managing spa bookings and memberships using our computerised booking systems
- Handling guest enquiries in person, by telephone, and via email with professionalism and warmth
- Promoting and upselling memberships, spa experiences, and wellness offerings
- Supporting the achievement of monthly membership and sales targets
- Completing opening and closing procedures in line with operational standards
Qualifications
- Pool Responder or Lifeguard qualifications (preferred, although training can be provided)
- A good understanding of the health, fitness, and wellness industry
- Level 2 or Level 3 Gym Instructor qualification (desirable)
- Pool plant operation experience (desirable)
- Excellent communication and interpersonal skills
- A positive, team‑focused attitude and a proactive approach to service
Values
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member restaurant
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Access to participating in healthcare plans and insurance plans – just in case
- Positive team working environment
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Leisure Team Member - Marine Troon employer: Marine & Lawn
At Marine Troon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises teamwork and personal growth. Our Leisure Team Members enjoy a range of benefits including pension enrolment from day one, discounted hotel rates, and a positive environment that fosters professional development in the health and wellness industry. Join us to be part of a dedicated team that values respect, excellence, and accountability while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Team Member - Marine Troon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marine & Lawn's social media and website. This will help you understand their values and how you can fit in, making it easier to connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how your experience aligns with the role of a Leisure Team Member.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Leisure Team Member - Marine Troon
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let us see your enthusiasm for the leisure and wellness industry. Share any relevant experiences or qualifications that highlight your commitment to providing exceptional service and maintaining high standards.
Tailor Your Application:Make sure to customise your application to reflect the specific responsibilities mentioned in the job description. Highlight your skills in maintaining facilities, managing bookings, and ensuring guest safety to show us you’re the perfect fit for our team.
Be Professional Yet Warm:Remember, we value excellent communication skills! Use a friendly tone in your application while maintaining professionalism. This will give us a glimpse of how you’ll interact with guests and colleagues at Marine Troon.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Marine & Lawn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Leisure Team Member. Familiarise yourself with the key tasks like maintaining gym equipment and ensuring pool safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position involves a lot of guest interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about times when you went the extra mile for someone or handled a difficult situation with professionalism and warmth.
✨Demonstrate Team Spirit
This role is all about teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated effectively with colleagues to achieve a common goal, and highlight your positive, team-focused attitude.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company culture and the specifics of the role. For example, you could ask about the training provided for pool plant operation or how the team celebrates achieving sales targets.
