At a Glance
- Tasks: Lead the reservations team and ensure a seamless booking experience for guests.
- Company: Join a dynamic hotel group with a focus on guest satisfaction.
- Benefits: Enjoy discounts, pension enrolment, and healthcare plans from day one.
- Other info: Opportunity to work in a fast-paced environment with career growth.
- Why this job: Be part of a supportive team and enhance your hospitality skills.
- Qualifications: Experience in reservations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
What You’ll Do
- Lead and support the day‑to‑day operation of the reservations function across the Marine & Lawn portfolio.
- Handle telephone and email enquiries efficiently, delivering a seamless booking experience.
- Drive revenue through effective upselling of rooms, packages, and experiences.
- Ensure all reservations are processed accurately using Opera Cloud (or equivalent PMS).
- Maintain excellent knowledge of all properties, offers, and brand standards.
- Support and develop the reservations team, including training and performance standards.
- Conduct quality audits on calls and reservation processes to ensure consistency.
- Handle guest queries and complaints professionally and promptly.
- Support rota planning and departmental organisation.
- Work closely with other departments to ensure a joined‑up guest experience.
- Assist the Head of Reservations in building a high‑performing, revenue‑focused team.
What We’re Looking For
- A positive, guest‑focused approach with a natural ability to build rapport.
- Strong communication skills and attention to detail.
- Previous experience in a reservations or front office environment.
- Experience using Opera Cloud or a similar PMS (essential).
- Confident working across multiple properties or within a cluster environment.
- Ability to support and develop team members.
- Resilient, adaptable, and comfortable in a fast‑paced environment.
- Experience managing or supporting remote teams (desirable).
The Perks
- Pension enrolment from Day 1 (where eligible).
- Discounts across high street retailers.
- Discounted hotel stays for you and your family.
- Refer a Friend bonus scheme.
- Incentive and reward programmes.
- Access to healthcare and insurance plans.
- Positive, supportive team culture.
- Monthly rota scheduling.
Equal Opportunities & Right to Work
We are committed to creating an inclusive workplace where diversity is valued. All applicants must have the right to live and work in the UK. Documentation will be required at interview stage.
Hotel Reservations Supervisor (Hybrid North Berwick) employer: Marine & Lawn
As a Hotel Reservations Supervisor at our North Berwick location, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. We offer a range of benefits including pension enrolment from day one, discounted hotel stays, and a positive team culture that fosters collaboration and excellence. Join us to be part of a high-performing team dedicated to delivering exceptional guest experiences while enjoying the perks of working in a beautiful coastal setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reservations Supervisor (Hybrid North Berwick)
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Marine & Lawn or similar places. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Opera Cloud and brush up on your upselling techniques. Show us you’re ready to deliver that seamless booking experience we’re after.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on your communication skills and how you handle guest queries. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Hotel Reservations Supervisor (Hybrid North Berwick)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in reservations and customer service. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us know how you connect with guests and team members.
Highlight Your Technical Know-How:If you've got experience with Opera Cloud or similar PMS, make sure to mention it! We’re keen to see how comfortable you are with technology, so include any relevant details that show you can hit the ground running.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marine & Lawn
✨Know Your Stuff
Make sure you’re well-versed in the Marine & Lawn portfolio. Familiarise yourself with each property, their unique offers, and brand standards. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves handling enquiries and guest complaints, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in a reservations or front office environment.
✨Demonstrate Team Leadership
Be ready to discuss your experience in supporting and developing team members. Think of specific instances where you’ve trained someone or improved team performance. This will highlight your ability to lead and foster a positive team culture.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like a difficult guest query or a last-minute booking change. Practising these scenarios can help you respond confidently and demonstrate your problem-solving skills.
