At a Glance
- Tasks: Craft unforgettable guest experiences at iconic golf hotels through personalised service.
- Company: Join Marine & Lawn, a premier collection of luxury golf-inspired hotels.
- Benefits: Enjoy exclusive discounts, healthcare plans, and a supportive team culture.
- Other info: Flexible hybrid or remote work options available for the right candidate.
- Why this job: Be part of a collaborative team that values respect, excellence, and accountability.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
We’re looking for a Reservations Agent to join our hybrid team based in North Berwick, playing a key role in shaping guest journeys across our collection of iconic golf hotels. This is an opportunity to go beyond processing bookings—creating personalised, memorable stays across multiple standout properties. If you’re passionate about delivering exceptional service and enjoy working as part of a collaborative team, we’d love to hear from you. This role can be remote or hybrid, if you’re located near one of our hotels.
At the Heart of What We Do – Our REACH People Values
At Marine & Lawn, our people chose the values that guide how we work together and how we serve our guests:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go above and beyond in pursuit of outstanding service.
- Accountability – We take ownership and follow through on our promises.
- Cooperation – We work as one team to achieve great things.
- Honesty – We act with integrity and transparency at all times.
These values are more than words – they shape every reservation, every interaction, and every guest experience.
What will I be doing?
- Guided by the Head of Reservations, you’ll be the voice behind iconic golf hotels like Marine North Berwick and Rusacks St Andrews, crafting exceptional stays and supporting high-value guests.
- Representing Marine & Lawn Hotels & Resorts – a premier collection of luxury, golf-inspired properties – by managing enquiries with professionalism, warmth, and a personalised approach across the full portfolio.
- Providing a high-touch service which goes beyond just taking bookings.
- Handling guest reservations with meticulous attention to detail, ensuring accuracy so our hotel teams can deliver truly exceptional experiences.
- Overseeing OTA arrivals, following up on reservation traces, and coordinating group rooming lists with precision.
- Maintaining accurate records and systems to support seamless guest journeys and departmental efficiency.
- Proactively reaching out to upcoming guests to personalise and enhance their stay, turning reservations into memorable experiences.
- Maximising revenue opportunities by confidently upselling rooms, services, and bespoke guest experiences.
- Preparing and distributing reports to key stakeholders, contributing to the success and performance of the reservations function.
What are we looking for?
We’d love to hear from you if you are:
- Positive, approachable, and naturally guest-focused.
- A team player who enjoys working collaboratively.
- Detail-oriented with strong IT skills and high resilience.
- Clear in communication and immaculately presented.
- Experienced in customer-facing or hotel roles (Opera/HMS knowledge an advantage, but not essential).
The Perks
- Pension enrolment from Day 1 (eligible team members).
- Exclusive retain discounts via our benefits platform.
- Discounted hotel stays for you and your family.
- Refer-a-Friend scheme with bonus rewards.
- Access to Medicash healthcare cash plans. (From November)
- Company life assurance plan.
- Supportive team culture and monthly published schedules.
- Virtual GP on demand.
- Salary sacrifice schemes including cycle to work.
Equal Opportunities
We are committed to recruitment practices that do not discriminate on any grounds. We value diversity of cultures, ideas, and people as part of our DNA.
Right to Work
Applicants must have eligibility to live and work in the UK. Documentation will be required at interview stage.
About Us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled beside some of the most iconic courses across the globe, our properties offer unforgettable travel experiences inspired by history, landscape, and local culture. Whether local, neighbour, or international traveller, every guest is invited to embrace the beauty of where land meets sea through service, storytelling, and adventure.
Find out more: marineandlawn.com
Hotel Reservations - Golf Specialist (Hybrid / Remote) employer: Marine & Lawn
At Marine & Lawn Hotels & Resorts, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that values respect, excellence, and accountability. Our hybrid team in North Berwick enjoys unique benefits such as exclusive hotel discounts, a comprehensive healthcare cash plan, and opportunities for personal growth within our prestigious collection of golf hotels. Join us to create memorable guest experiences while working in one of the most beautiful golfing destinations in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reservations - Golf Specialist (Hybrid / Remote)
✨Tip Number 1
Get to know the company inside out! Research Marine & Lawn Hotels & Resorts, their values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their iconic golf hotels.
✨Tip Number 2
Practice your communication skills! Since this role is all about creating memorable guest experiences, being clear and friendly in your conversations is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your attention to detail! When discussing your past experiences, highlight specific examples where you went above and beyond for guests. This will demonstrate that you’re the perfect fit for delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Marine & Lawn.
We think you need these skills to ace Hotel Reservations - Golf Specialist (Hybrid / Remote)
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for delivering exceptional service shine through. Share any experiences where you went above and beyond for a guest or a team project—this will resonate with us at Marine & Lawn.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. Highlight any relevant experience that showcases your meticulous nature, especially in customer-facing roles.
Personalise Your Application:Don’t just send a generic application! Tailor your cover letter and CV to reflect how your skills align with our values of respect, excellence, and cooperation. We want to see how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marine & Lawn
✨Know the Company Inside Out
Before your interview, take some time to research Marine & Lawn Hotels & Resorts. Understand their values, the unique experiences they offer, and their collection of golf hotels. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their mission of delivering exceptional service.
✨Showcase Your Customer Service Skills
As a Reservations Agent, your ability to provide high-touch service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. Highlighting these moments will show that you embody the company's commitment to excellence and guest satisfaction.
✨Emphasise Teamwork and Collaboration
Marine & Lawn values cooperation, so be ready to discuss how you work well in a team. Share specific instances where you collaborated with colleagues to achieve a common goal or enhance a guest's experience. This will illustrate that you're not just a great individual contributor but also a team player.
✨Prepare for Upselling Scenarios
Since maximising revenue through upselling is part of the role, think about how you would approach this in a friendly and effective manner. Prepare a few strategies or examples of how you've successfully upsold products or services in the past, as this will show your confidence and ability to enhance guest experiences.
