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- Tasks: Manage golf reservations and ensure exceptional guest experiences at our luxury resort.
- Company: Formby Hall Golf Resort & Spa, a leader in hospitality and leisure.
- Benefits: Uniform provided, meals on duty, discounts, and career development opportunities.
- Why this job: Join a fun, inclusive team and create unforgettable experiences for guests.
- Qualifications: Positive attitude, good communication skills, and attention to detail.
- Other info: Opportunities for training and apprenticeships in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course. We create unforgettable experiences for every guest, every time and are looking for a Reservations Agent with a speciality in Golf to join a team of distinguished hospitality enthusiasts.
The role will be responsible for delivering exceptional quality and standards across all reservations processes and exceeding guest expectations for Formby Hall Golf Resort and Spa. Our REACH People Values guide everything we do:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile to deliver outstanding food and service.
- Accountability – We take ownership of our actions and keep our promises.
- Cooperation – We work together as one team to create exceptional experiences.
- Honesty – We act with integrity and transparency at all times.
What will I be doing?
- Answering incoming telephone calls for Reservations in a timely manner.
- Managing Email enquiries and follow ups for reservations.
- Undertaking arrivals checks to ensure guest details are captured accurately to ensure the operations can deliver exceptional guest service.
- Following up on Golf Reservations and dealing with guest requests.
- Entering and managing rooming lists.
- Following up with GTO agents to obtain rooming lists and billing instructions.
- Follow up with guests and clients to ensure any queries are dealt with accordingly.
- Following on No Show charges and making charges accordingly.
- Being fully knowledgeable and accurate in the operation, functionality and standards required in using the designated Systems.
- Maintaining accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
- Responsible for actioning all aspects of the golf reservations.
- Responsible for ensuring required service levels for GTO are met.
- Ensure that golf group information is handed over each property to ensure golfers experience at the hotel is best in class.
- Ensure that guest history is updated and acted upon accordingly.
- Cooperate and coordinate teamwork with other departments.
What are we looking for?
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Good communication and immaculate presentation.
- Expert level attention to detail.
- Proficient in IT.
- High resilience and adaptability.
- Hotel or Customer facing experience advantageous.
- Previous experience of Opera/ HMS would be beneficial however not essential.
What are the perks?
- Uniform provided.
- Meals on duty.
- Training and career development opportunities, including apprenticeships.
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform.
- Salary sacrifice savings schemes.
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Hotel Reservations - Golf Specialist employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations - Golf Specialist
✨Tip Number 1
Get to know the company inside out! Research Formby Hall Golf Resort & Spa, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests and team members, being friendly and articulate is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your attention to detail! During interviews or calls, mention specific examples of how you've gone the extra mile in previous roles. This will demonstrate that you understand the importance of delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Formby Hall Golf Resort & Spa.
We think you need these skills to ace Hotel Reservations - Golf Specialist
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how you can bring that positive attitude and genuine friendliness to our team. Share any experiences that highlight your dedication to creating unforgettable guest experiences.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure your experience aligns with the responsibilities listed in the job description. We appreciate candidates who take the time to present themselves well.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to highlight your relevant skills and experiences, especially those related to golf reservations and customer service. This shows us you’re genuinely interested in joining our team at Formby Hall.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at Marine & Lawn
✨Know Your Golf
Brush up on your golf knowledge! Understand the basics of the game, the courses at Formby Hall, and what makes them special. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a guest. Highlight how you embody the REACH values, especially in terms of respect and cooperation, to demonstrate your fit for their team.
✨Master the Tech
Familiarise yourself with reservation systems like Opera or HMS, even if you haven't used them before. Being able to discuss how you would adapt to new technology can set you apart as a proactive candidate.
✨Dress to Impress
Presentation matters in hospitality! Dress smartly and professionally for your interview. This not only reflects your understanding of the industry but also shows respect for the opportunity.