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For Companies At a Glance
- Tasks: Welcome guests with warmth, handle check-ins and provide local info.
- Company: Join the vibrant team at Rusacks St Andrews, a golfer's paradise.
- Benefits: Enjoy competitive pay, meals on duty, and discounts for you and your loved ones.
- Why this job: Be the friendly face that creates unforgettable experiences for every guest.
- Qualifications: A warm personality, strong communication skills, and a passion for service.
- Other info: Full training provided; flexible shifts including evenings and weekends.
The predicted salary is between 20000 - 30000 £ per year.
Rusacks St Andrews is a sought-after playground for golfers worldwide - it’s a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.
What You’ll Do
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests’ bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
What We’re Looking For
We’re looking for friendly, confident team members who are passionate about delivering great guest service. You’ll have:
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Uniform
- Meals whilst on duty
- Opportunities for training and career development
- Discounts on hotel stays and dining for you and your loved ones
- Exclusive shopping discounts via our benefits platform
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us
Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.
Hotel Reception Team Member employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Team Member
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Rusacks St Andrews. Familiarise yourself with their services and local attractions so you can chat confidently about how you can enhance the guest experience.
✨Tip Number 2
Show off your personality! When you meet the team, let your warm and welcoming nature shine through. Remember, they’re looking for someone who fits into their friendly vibe, so be yourself and don’t be afraid to smile!
✨Tip Number 3
Prepare for common questions! Think about how you would handle guest queries or resolve concerns. Practising your responses will help you feel more confident and show that you’re proactive about delivering great service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we value at Rusacks St Andrews.
We think you need these skills to ace Hotel Reception Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and welcoming personality shine through. We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to highlight your relevant skills and experiences that align with our REACH values. Whether it’s teamwork or accountability, show us how you embody these traits in your previous roles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marine & Lawn
✨Know the Company Inside Out
Before your interview, take some time to research Rusacks St Andrews. Understand their REACH People Values and how they create unforgettable experiences for guests. This knowledge will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Warmth and Professionalism
As a Hotel Reception Team Member, your personality is key! Practice conveying warmth and professionalism in your responses. Use examples from past experiences where you’ve gone the extra mile for a guest or resolved a concern with a smile. This will demonstrate your fit for the role.
✨Prepare for Common Scenarios
Think about common situations you might face at the front desk, like handling guest complaints or providing local recommendations. Prepare specific examples of how you would handle these scenarios, showcasing your problem-solving skills and proactive approach to guest interactions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they uphold their values in daily operations. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your own values.
