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- Tasks: Lead the front desk team to ensure exceptional guest experiences and smooth operations.
- Company: Formby Hall Golf Resort & Spa, a luxury destination in the North West.
- Benefits: Free uniform, meals on duty, training opportunities, and exclusive discounts.
- Why this job: Join a dynamic team dedicated to creating unforgettable moments for guests.
- Qualifications: Experience in hospitality, strong leadership skills, and excellent communication.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or professional support behind the scenes, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It: We believe in leadership through example, teamwork, and a commitment to great service. We support our people to lead with integrity, empower others, and uphold our standards with consistency and care.
As a Reception Supervisor, you’ll support the Front of House Manager in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay.
What You’ll Do: You’ll be responsible for:
- Supervising the day-to-day front desk operations, ensuring smooth check-ins and check-outs.
- Providing hands‑on support during busy periods while leading by example.
- Coaching and mentoring the reception team to deliver consistent, high‑quality service.
- Handling escalated guest queries or concerns promptly and professionally.
- Coordinating with housekeeping, maintenance, and other departments to ensure seamless communication and operations.
- Managing shift handovers, guest billing, and accurate financial reporting.
- Maintaining a well‑presented, efficient, and welcoming front‑of‑house environment.
- Upholding compliance with hotel policies and health & safety standards.
What We’re Looking For: We’re looking for an approachable, guest‑focused leader with a flair for organisation and an eye for detail. You’ll have:
- Proven experience in a front office or guest service role, ideally within hospitality.
- Strong leadership skills and the ability to motivate and support a team.
- A natural ability to remain calm under pressure while solving problems with confidence.
- Excellent communication and interpersonal skills.
- Good knowledge of hotel booking and PMS systems (training provided if required).
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
The Perks: We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your friends
- Exclusive shopping discounts via our benefits platform
- Team Member events
- Employee Assistance Programme
- Free Car Parking
Equal Opportunities: We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work: Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Hotel Reception Supervisor employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses to show you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! As a Reception Supervisor, you'll need to be approachable and clear. Try role-playing common guest scenarios with a friend to build your confidence in handling queries and concerns.
✨Tip Number 3
Show off your leadership skills during the interview. Share examples of how you've motivated a team or handled a tough situation. This will demonstrate that you can lead by example and maintain high standards, just like they value at Formby Hall.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Formby Hall Golf Resort & Spa.
We think you need these skills to ace Hotel Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in front office or guest service roles. We’re looking for specific examples that demonstrate your leadership skills and ability to handle guest queries like a pro!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marine & Lawn
✨Know the Company Inside Out
Before your interview, take some time to research Formby Hall Golf Resort & Spa. Understand their values, services, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated your team and ensured excellent service, aligning with the company's REACH values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific scenarios where you resolved issues effectively. Practising these responses will help you stay calm and articulate during the interview, showcasing your ability to remain composed under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how they uphold their commitment to exceptional guest experiences. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
