At a Glance
- Tasks: Ensure a smooth night shift by greeting guests and providing excellent service.
- Company: Join the vibrant team at Formby Hall Golf Resort & Spa.
- Benefits: Enjoy discounts, recognition incentives, and a complimentary meal on duty.
- Other info: Flexible shifts with opportunities for personal development.
- Why this job: Perfect for night owls who love hospitality and making guests smile.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
Formby Hall is seeking a Night Porter to join its brilliant team of hospitality enthusiasts! Formby Hall Golf Resort & Spa is a leading luxury golf and spa destination in the North West of England. Set in 200 acres of lush green landscape, we offer the perfect escape.
We have a positive and vibrant working atmosphere, and offer a range of benefits including development opportunities for staff at all levels.
The Night Porter is a crucial role that assists our Night Manager / Assistant Night Manager in running the night shifts smoothly at the hotel. As a Night Porter, you will greet our guests, carry luggage, guide them to their rooms, deliver in-room amenities, and provide room service, among other duties, to ensure our guests are well‑cared for throughout the night.
Responsibilities:
- Greeting guests and creating a welcoming and memorable arrival/check‑out experience.
- Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
- Ensuring the security of the hotel throughout the night, including regular fire checks.
- Providing drinks and room service to resident guests after hours.
- Cleaning and preparing hotel public areas throughout the night.
- Covering general reception duties as required, including guest check‑in, check‑out, answering the telephone, and night audit procedures.
- Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
- Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
- First responder in the event of a fire alarm.
- Recording any maintenance issues onto Opera and communicating across other departments.
- Completing handover to day shift prior to leaving in the morning.
- Other duties can be assigned within the scope of the role.
What are we looking for from you?
- You love to work at night.
- Customer service experience.
- Knowledge of PMS (desirable).
- A positive attitude and someone who makes our guests smile.
- A great team player who works well with others.
- Ability to communicate in English, verbally and in writing.
- Basic computer skills.
- Ability to work shifts, weekends, and bank holidays.
What are the perks?
- Company Discount on rooms.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Team Member Events.
- Complimentary meal on duty in the Team Member canteen.
- Free Parking for cars, mopeds, scooters and bicycles.
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Hotel Night Porter employer: Marine & Lawn
Formby Hall Golf Resort & Spa is an exceptional employer, offering a vibrant and supportive work environment where hospitality enthusiasts can thrive. With a commitment to employee development and a range of benefits including discounts, recognition incentives, and a complimentary meal on duty, we ensure our team members feel valued and empowered. Located in the picturesque North West of England, our resort provides a unique opportunity to work in a stunning setting while delivering memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role at Formby Hall.
✨Tip Number 2
Be ready for an informal chat! When you apply through our website, be prepared for a quick phone call or video chat. Show your enthusiasm for working nights and your passion for customer service – it’s all about making a great first impression!
✨Tip Number 3
Research the hotel! Familiarise yourself with Formby Hall’s offerings and values. This will help you tailor your conversation and show that you’re genuinely interested in being part of our vibrant team.
✨Tip Number 4
Follow up after applying! A quick email thanking them for considering your application can keep you on their radar. It shows initiative and reinforces your interest in the Night Porter position.
We think you need these skills to ace Hotel Night Porter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A touch of warmth and friendliness can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role at Formby Hall. Highlight any relevant experience you have in customer service or hospitality, and mention how your skills align with the responsibilities listed in the job description. This shows us that you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts logically and check for any spelling or grammar mistakes before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the details you need about the role and our fantastic team!
How to prepare for a job interview at Marine & Lawn
✨Know the Hotel Inside Out
Before your interview, take some time to research Formby Hall Golf Resort & Spa. Familiarise yourself with its services, amenities, and the overall atmosphere. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter, customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you resolved issues or created memorable experiences, as this will demonstrate your ability to handle guest concerns effectively.
✨Emphasise Teamwork
Being a great team player is essential in this role. Think of instances where you collaborated with others to achieve a common goal. Share these stories during your interview to illustrate your ability to work well with colleagues, especially during busy night shifts.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responses to situations like handling a guest complaint or managing an emergency. This will help you feel more prepared and confident during the interview.
