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For Companies At a Glance
- Tasks: Ensure a smooth night shift by greeting guests and providing excellent service.
- Company: Join the passionate team at Greywalls Hotel, a historic gem in East Lothian.
- Benefits: Enjoy discounts, recognition incentives, and complimentary meals during shifts.
- Why this job: Perfect for night owls who love hospitality and making guests smile.
- Qualifications: Customer service experience and a positive attitude are essential.
- Other info: Flexible shifts with opportunities for growth in a beautiful setting.
The predicted salary is between 12 - 16 £ per hour.
Greywalls Hotel, in East Lothian, is seeking a Night Porter to join its brilliant team of hospitality enthusiasts! Greywalls Hotel & Chez Roux Restaurant is a historic country house in East Lothian, just 30 minutes from Edinburgh, overlooking the world-famous Muirfield Golf Course. Designed in 1901 by Sir Edwin Lutyens with six acres of enchanting walled gardens, Greywalls combines timeless Arts & Crafts architecture with the finest Scottish hospitality.
THE ROLE
The Night Porter is a crucial role in running the night shifts smoothly at the hotel. As a Night Porter, you will greet our guests, carry luggage, guide them to their rooms, deliver in-room amenities, and provide room service, among other duties, to ensure our guests are well‑cared for throughout the night.
THE TASKS AND RESPONSIBILITIES
- Greeting guests and creating a welcoming and memorable arrival/check‑out experience.
- Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
- Ensuring the security of the hotel throughout the night, including regular fire checks.
- Providing drinks and room service to resident guests after hours.
- Cleaning and preparing hotel public areas throughout the night.
- Covering general reception duties as required, including guest check‑in, check‑out, answering the telephone, and night audit procedures.
- Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
- Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
- First responder in the event of a fire alarm.
- Recording any maintenance issues onto our Alice App and communicating across other departments.
- Completing handover to day shift prior to leaving in the morning.
- Other duties can be assigned within the scope of the role.
WHAT WE ARE LOOKING FOR FROM YOU
- You love to work at night.
- Customer service experience.
- Knowledge of PMS (desirable).
- A positive attitude and someone who makes our guests smile.
- A great team player who works well with others.
- Ability to communicate in English, verbally and in writing.
- Basic computer skills.
- Ability to work shifts, weekends, and bank holidays.
THE PERKS
- Company Discount on rooms.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Team Member Events.
- Complimentary meal on duty in the Team Member canteen.
- Parking for cars, mopeds, scooters and bicycles.
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Night Porter in Gullane employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Gullane
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Greywalls Hotel. Familiarise yourself with its history, location, and what makes it special. This will not only impress the hiring team but also help you tailor your answers to show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be the face of the hotel during the night. Think about scenarios where you might need to resolve guest concerns or create a welcoming atmosphere. Role-play these situations with a friend to build your confidence.
✨Tip Number 3
Show off your teamwork spirit! The job requires working closely with others, even at night. Be ready to share examples of how you've collaborated with colleagues in the past. Highlighting your ability to work well in a team can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates like you. It shows you're keen and ready to join our brilliant team. Plus, it’s the best way to ensure your application gets the attention it deserves!
We think you need these skills to ace Night Porter in Gullane
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and working at night. A bit of charm goes a long way!
Tailor Your Application: Make sure to tailor your application specifically for the Night Porter role at Greywalls Hotel. Highlight any relevant experience in customer service and mention why you’re excited about this particular position. We love seeing applicants who do their homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Marine & Lawn
✨Know the Hotel Inside Out
Before your interview, take some time to research Greywalls Hotel. Familiarise yourself with its history, location, and unique features. This will not only impress the interviewers but also help you understand how you can contribute to the guest experience.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to resolve issues and create memorable experiences will set you apart.
✨Demonstrate Team Spirit
Being a great team player is essential in this role. Think of instances where you've collaborated effectively with others, especially in high-pressure situations. Emphasising your teamwork skills will show that you're ready to fit into their brilliant team of hospitality enthusiasts.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a guest complaint or responding to an emergency. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
