At a Glance
- Tasks: Create memorable experiences for guests and support hotel operations.
- Company: Join the vibrant team at The Randolph Hotel, part of Graduate Hotels.
- Benefits: Enjoy discounts on rooms, food, and a generous recommend-a-friend scheme.
- Other info: Flexible shifts with opportunities to grow in a dynamic environment.
- Why this job: Be the face of hospitality and make guests smile every day.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 20000 - 25000 € per year.
Graduate Hotels is seeking a Guest Service Assistant (Concierge) to join The Randolph Hotel and its brilliant team of hospitality enthusiasts! The landmark 151-bedroom Randolph Hotel in Oxford is part of the Graduate Hotels collection. The boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as "Alice's Adventures in Wonderland," created by alumnus Lewis Carroll.
THE ROLE
As a Day Porter for the hotel, you will be the first and last Team Member our guests see and creating memorable experiences will be your top priority. You will be enthusiastic about providing inspiring service and supporting the day-to-day operation of the hotel.
YOUR JOB DUTIES AND RESPONSIBILITIES
- Greeting guests and creating a welcoming and memorable arrival/departure experience.
- Recommending places in the community for our wonderful guests to experience.
- Dealing with guest enquiries, booking taxis, and arranging bike rentals.
- Support with checking guests in/out (when required).
- Resolving guest concerns – you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
- Checking daily arrivals lists for VIPs, as well as preparing and delivering in-room amenities.
- Maintaining the front desk by keeping it clean and tidy.
- Assisting guests with their luggage and anticipating any requests they might have.
- Receive/store mail and messages for the hotel and guests.
- Taking part in the Front of House upselling initiatives.
- Being fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures.
- Assisting fellow Team Members both within and outside your normal department where possible to ensure operational and guest service requirements are achieved at all times.
- Recording any maintenance issues onto our Alice App and communicating across other departments.
- Other duties can be assigned within the scope of the role.
WHAT WE ARE LOOKING FOR FROM YOU
- A full driving license is required (over the age of 21 - for insurance reasons)
- Knowledge of PMS (desirable)
- Customer service experience
- A positive attitude and someone who makes our guests smile
- A great team player who works well with others
- Ability to communicate in English, verbally and in writing
- Basic computer skills
- Ability to work shifts, weekends, and bank holidays
THE PERKS
- Company Discount on rooms plus free night stays each year
- Generous recommend a friend scheme
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Access to a 24/7 Employee Assistance Program
- Discounts on the hotel food
Guest Service Assistant (Concierge) employer: Marine & Lawn
Graduate Hotels offers an exceptional work environment at The Randolph Hotel, where hospitality enthusiasts thrive in a vibrant and supportive culture. Employees enjoy generous perks such as discounts on rooms, free night stays, and access to a comprehensive benefits portal, all while being part of a team that values creativity and guest satisfaction. With opportunities for personal growth and development in the heart of historic Oxford, this role is perfect for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Concierge)
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities, local attractions, and any special events happening in the area. This way, when you chat with guests, you can recommend the best spots and make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Being a Guest Service Assistant means you'll be interacting with all sorts of guests. Work on your communication and problem-solving skills so you can handle any situation with a smile and keep those guests happy.
✨Tip Number 3
Show off your enthusiasm! When you apply, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll show that you’re the perfect fit for the team at The Randolph Hotel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Service Assistant (Concierge)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see how excited you are about creating memorable experiences for our guests. Use lively language that reflects your personality and enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the Guest Service Assistant role. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your customer service experience!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid overly complex sentences. Make it easy for us to see why you’d be a great fit for our team at The Randolph Hotel!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Marine & Lawn
✨Know the Hotel Inside Out
Before your interview, make sure you research The Randolph Hotel thoroughly. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress the interviewers but also help you answer questions about how you can contribute to creating memorable experiences for guests.
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your enthusiasm for hospitality and your commitment to making guests smile.
✨Be Ready to Discuss Local Knowledge
Since part of your role involves recommending local attractions, brush up on popular spots in Oxford and any hidden gems. Be prepared to share your thoughts on what makes these places special. This shows that you’re proactive and genuinely interested in enhancing the guest experience.
✨Emphasise Teamwork and Flexibility
The role requires working closely with other team members, so highlight your teamwork skills during the interview. Share instances where you collaborated effectively with others or adapted to changing situations. This will show that you’re a great fit for their dynamic team environment.
