At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences at our resort.
- Company: Join the dynamic team at Formby Hall Golf Resort and Spa.
- Benefits: Enjoy discounts, complimentary meals, and a supportive work environment.
- Other info: Opportunities for personal development and career growth await you.
- Why this job: Make a real impact on guest satisfaction in a positive atmosphere.
- Qualifications: 2+ years in Front of House management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking a motivated Front of House Manager to join our dynamic team at Formby Hall Golf Resort and Spa. At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It: We believe in teamwork, positivity and communication. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
Why us? We have a positive and vibrant working atmosphere, and offer a range of benefits including development opportunities for staff at all levels.
What are we looking for? As a Front of House Manager, you will be motivated and passionate to lead our dedicated and positive Reception and Nights team. With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest level of customer service as soon as they step foot through our doors. You will ensure your team is trained to the highest standard and are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting to rebook and tell all their friends how wonderful their experience was.
Job Duties and Responsibilities:
- Oversee the day-to-day operations of the front of house team and ensure the highest standards of guest service are always delivered.
- Lead the performance of the front of house team ensuring it is effectively managed through a focus on recruitment, training, problem resolution, coaching, succession planning and accountability.
- Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement.
- Control all front of house associated costs and drive revenues through upselling.
- Ensuring the department is maintained in a safe manner, following any health and safety guidelines and ensuring that the team carry out regular health and safety training and refresher.
- Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed every 6 months and Night team every 3 months.
- Analyse guest feedback, address all concerns and ensure effective follow‑up.
- Work closely with all other leaders.
- Ensure the immaculate presentation of all front of house spaces.
- Develop relationships with return guests, group contacts and other guests in order to provide inspiring service.
- Network within our industry, keeping up to date with future trends.
- Check Opera regularly for guest requests/Maintenance issues/communication between departments.
- Undertake Duty Manager responsibilities on a rota basis.
- Assist with other departments, as necessary.
What do you need?
- Previous Front of House management experience in the hotel industry (minimum 2 years).
- Excellent communication and interpersonal skills – a proven track record of building and leading successful teams.
- Must have Opera PMS experience (or similar) and have the skills to drive revenues with the support of the commercial team.
- Exceptional customer service skills.
- Commercially aware and able to impact business performance.
- Strong organisational skills.
- MS Office Advanced.
- Able to work a variety of shifts.
- Ability to work under pressure.
What are the perks?
- Generous recommend a friend scheme.
- Access to discounts and vouchers through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Recognition incentives.
- Team Member Events.
- Complimentary meals on duty.
- Free Parking.
Equal Opportunities: We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
Right to work: In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Front of House Manager employer: Marine & Lawn
Formby Hall Golf Resort and Spa is an exceptional employer that fosters a vibrant and positive work culture, centred around our REACH People Values. We prioritise employee development with numerous growth opportunities, ensuring our team feels empowered and valued while delivering outstanding service to our guests. Located in a beautiful setting, we offer competitive benefits, including a generous recommend-a-friend scheme, discounts, and complimentary meals on duty, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and staff. This will help you align your answers with their values during the interview.
✨Tip Number 2
Practice your communication skills! As a Front of House Manager, you'll need to lead a team and interact with guests. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills. Think of examples from your past experience where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle the pressures of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it’s a great way to reiterate your fit for the role.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Front of House Manager role shine through. We want to see how motivated you are to lead a team and create memorable experiences for our guests.
Highlight Relevant Experience:Make sure to showcase your previous Front of House management experience. We’re looking for someone with a proven track record, so don’t hold back on detailing your successes and how they align with our REACH People Values.
Tailor Your Application:Take the time to customise your application to reflect our values and the specific requirements of the job. Mention how your skills in communication, organisation, and customer service will contribute to our vibrant atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Formby Hall Golf Resort and Spa!
How to prepare for a job interview at Marine & Lawn
✨Know Your REACH Values
Before the interview, take some time to familiarise yourself with the REACH People Values: Respect, Excellence, Accountability, Cooperation, and Honesty. Think of examples from your past experiences that demonstrate how you embody these values, as they are at the core of what the company stands for.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Highlight specific instances where you've successfully trained or motivated a team, resolved conflicts, or improved service standards. This will show your potential employer that you can lead effectively.
✨Prepare for Operational Challenges
Think about common operational challenges in the hospitality industry and come up with solutions or improvements you've implemented in the past. Be ready to discuss how you would handle guest feedback and ensure high standards of service, as this is crucial for the role.
✨Demonstrate Your Customer Service Passion
Customer satisfaction is key in this role, so be sure to express your passion for providing exceptional service. Share stories that illustrate your commitment to going the extra mile for guests, and how you’ve turned a negative experience into a positive one in the past.
