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- Tasks: Deliver top-notch food and beverage service while creating memorable guest experiences.
- Company: Slieve Donard Hotel, a stunning Victorian landmark by the Mourne Mountains.
- Benefits: Competitive pay, free meals, uniform, discounts, and career development opportunities.
- Other info: Flexible shifts with full training provided; perfect for students looking to gain experience.
- Why this job: Join a fun, inclusive team and grow your skills in the vibrant hospitality industry.
- Qualifications: Positive attitude, great communication skills, and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
At the foot of the Mourne Mountains, bordered by golden strands of beach and renowned Royal County Down Golf Club, sits Slieve Donard, a landmark of grand Victorian style beloved by families, golfers, and holidaymakers - it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
What You’ll Do
You’ll play a key role in the day-to-day delivery of our food and beverage service, supporting breakfast, lunch, dinner, and lounge operations. You will be responsible for:
- Providing the highest standards of service to guests, ensuring all needs and expectations are met.
- Preparing and setting up food and beverage areas for service.
- Keeping the restaurant and beverage areas clean and tidy at all times.
- Greeting guests, taking orders and serving food and beverages in your designated area.
- Offering menu recommendations and upselling products when appropriate.
- Processing payments for food and drinks accurately and efficiently.
- Being knowledgeable about hotel services and local attractions.
- Assisting with any reasonable guest requests and helping them enjoy their stay.
- Ensuring any guest concerns are resolved courteously and reporting issues to the Duty Manager.
What We’re Looking For
We’re looking for friendly, reliable team members who are passionate about great service and work well in a fast-paced hospitality environment. You’ll have:
- A positive attitude and excellent customer service skills.
- Great communication and teamwork abilities.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A willingness to learn and a desire to grow within the hospitality industry.
- Previous experience in a similar role is helpful, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Share of service charge
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
- Free car parking
- Pension from day 1 for eligible employees
- Discounted hotel room rates for you and your family.
Food and Beverage Team Member - Slieve Donard Hotel employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Member - Slieve Donard Hotel
✨Tip Number 1
Get to know the Slieve Donard Hotel vibe! Spend some time researching their values and what makes them tick. When you walk in for that interview, show them you’re not just another candidate – you’re someone who truly gets their passion for hospitality.
✨Tip Number 2
Practice your customer service skills before the big day. Think about how you would handle different guest scenarios, like a tricky order or a complaint. Being prepared will help you shine during the interview and show you’re ready to tackle any situation with a smile.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, inquire about team dynamics or how they celebrate successes. This shows you’re genuinely interested in being part of their team and helps you figure out if it’s the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the hotel itself. Let’s make sure you land that dream job together!
We think you need these skills to ace Food and Beverage Team Member - Slieve Donard Hotel
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating unforgettable experiences for guests. Share any relevant experiences that highlight your customer service skills.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Tell us what makes you unique and how you can contribute to our positive team environment at Slieve Donard.
Highlight Teamwork Skills: Since we believe in cooperation, make sure to mention any past experiences where you worked as part of a team. Whether it was in a previous job or a group project, show us how you collaborate effectively with others.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Marine & Lawn
✨Know the REACH Values
Familiarise yourself with the REACH People Values: Respect, Excellence, Accountability, Cooperation, and Honesty. Think of examples from your past experiences that demonstrate how you embody these values, as they are at the heart of what Slieve Donard stands for.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've provided excellent customer service. Whether it’s a time you went above and beyond for a guest or handled a difficult situation, having these stories ready will show your passion for hospitality.
✨Be Ready to Upsell
Since upselling is part of the role, think about how you would recommend menu items or drinks to guests. Practice some phrases that sound natural and enthusiastic, as this will help you stand out during the interview.
✨Ask Thoughtful Questions
Prepare a few questions to ask your interviewer about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.