At a Glance
- Tasks: Join our night team to create memorable guest experiences and keep the hotel running smoothly.
- Company: Exciting hospitality venue at Dornoch Station with a passionate team.
- Benefits: Enjoy discounts, free stays, and a complimentary meal on duty.
- Other info: Flexible shifts with opportunities for growth in a vibrant environment.
- Why this job: Perfect for night owls who love customer service and teamwork.
- Qualifications: Customer service experience and a positive attitude are essential.
The predicted salary is between 20000 - 25000 € per year.
Do you enjoy being a part of a great team? And creating empathic guest experiences? If you do, we'd love to meet you. We are looking for Night Team Members/Porters to join a team of distinguished hospitality enthusiasts to open at Dornoch Station.
THE OPPORTUNITY
The Night Team Member/Porter is a crucial role in assisting in running the night shifts smoothly at the hotel. As a Night Team Member/Porter, you will greet our guests, carry luggage, guide them to their rooms, deliver in-room amenities, and provide room service, among other duties, to ensure our guests are well-cared for throughout the night.
JOB DUTIES AND RESPONSIBILITIES
- Greeting guests and creating a welcoming and memorable arrival/check-out experience.
- Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
- Ensuring the security of the hotel throughout the night, including regular fire checks.
- Providing drinks and room service to resident guests after hours.
- Cleaning and preparing hotel public areas throughout the night.
- Covering general reception duties as required, including guest check-in, check-out, answering the telephone, and night audit procedures.
- Ensuring hotel health & safety procedures are maintained and overseeing emergency response and evacuation procedures as required.
- Assisting with the preparation and setting up of hotel meetings and event spaces as and when necessary.
- First responder in the event of a fire alarm.
- Recording any maintenance issues onto our Alice App and communicating across other departments.
- Completing handover to day shift prior to leaving in the morning.
- Other duties can be assigned within the scope of the role.
WHAT WE ARE LOOKING FOR FROM YOU
- You love to work at night.
- Customer service experience.
- Knowledge of PMS (desirable).
- A positive attitude and someone who makes our guests smile.
- A great team player who works well with others.
- Ability to communicate in English, verbally and in writing.
- Basic computer skills.
- Ability to work shifts, weekends, and bank holidays.
THE PERKS
- Company Discount on rooms plus free night stays each year.
- Generous recommend a friend scheme.
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal.
- Access to a 24/7 Employee Assistance Program.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Team Member Events.
- Complimentary meal on duty in the Team Member canteen (once opened).
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Night Team Member/Porter - Dornoch Station employer: Marine & Lawn
Join our vibrant team at Dornoch Station, where we prioritise creating memorable guest experiences in a supportive and dynamic work environment. As a Night Team Member/Porter, you'll enjoy a range of benefits including generous discounts, a complimentary meal on duty, and opportunities for personal growth within the hospitality sector. Our commitment to employee well-being and recognition ensures that you will thrive as part of a dedicated team passionate about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Night Team Member/Porter - Dornoch Station
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dornoch Station and its values. This will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve guest concerns or create memorable experiences. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your teamwork! Since this role is all about working with others, come prepared with examples of how you've successfully collaborated in past jobs. We love seeing how you can contribute to our night team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re keen on joining our team at Dornoch Station. Don’t miss out on this opportunity!
We think you need these skills to ace Night Team Member/Porter - Dornoch Station
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share any experiences you've had that highlight your ability to create memorable guest experiences. We want to see your enthusiasm for making guests smile!
Tailor Your Application:Make sure to customise your application to fit the Night Team Member/Porter role. Highlight relevant skills and experiences that match the job description. We appreciate when applicants take the time to connect their background with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications without having to decipher complex sentences. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at Dornoch Station!
How to prepare for a job interview at Marine & Lawn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Team Member/Porter role. Familiarise yourself with the job duties and responsibilities listed in the description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about creating empathic guest experiences, be prepared to share specific examples of how you've provided excellent customer service in the past. Think of situations where you resolved guest concerns or went above and beyond to make someone’s stay memorable.
✨Demonstrate Team Spirit
As a Night Team Member/Porter, you'll be part of a team that works closely together. Highlight your ability to collaborate and support your colleagues. Share stories that illustrate your teamwork skills and how you contribute to a positive work environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling guest complaints or emergency situations. Practice your responses to these types of questions, focusing on how you would ensure guest satisfaction and safety while maintaining hotel operations.
