At a Glance
- Tasks: Lead the front desk team, ensuring guests receive a warm welcome and seamless service.
- Company: Dornoch Station, a unique hotel immersed in Highland beauty and golf legacy.
- Benefits: Free uniform, meals on duty, training opportunities, and exclusive discounts.
- Other info: Flexible shifts with opportunities for career growth in a supportive environment.
- Why this job: Join a passionate team creating unforgettable guest experiences in a stunning location.
- Qualifications: Experience in hospitality, strong leadership skills, and excellent communication.
The predicted salary is between 25000 - 30000 £ per year.
A wild, welcoming haven, DORNOCH STATION is a true testament to its surroundings, immersing you in the Highland’s rugged beauty and golf legacy with every stay - it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or professional support behind the scenes, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It: We believe in leadership through example, teamwork, and a commitment to great service. We support our people to lead with integrity, empower others, and uphold our standards with consistency and care.
As a Reception Supervisor, you’ll support the Reception Manager in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay.
What You’ll Do:
- Supervising the day-to-day front desk operations, ensuring smooth check-ins and check-outs.
- Providing hands-on support during busy periods while leading by example.
- Coaching and mentoring the reception team to deliver consistent, high-quality service.
- Handling escalated guest queries or concerns promptly and professionally.
- Coordinating with housekeeping, maintenance, and other departments to ensure seamless communication and operations.
- Managing shift handovers, guest billing, and accurate financial reporting.
- Maintaining a well-presented, efficient, and welcoming front-of-house environment.
- Upholding compliance with hotel policies and health & safety standards.
What We’re Looking For:
- Proven experience in a front office or guest service role, ideally within hospitality.
- Strong leadership skills and the ability to motivate and support a team.
- A natural ability to remain calm under pressure while solving problems with confidence.
- Excellent communication and interpersonal skills.
- Good knowledge of hotel booking and PMS systems (training provided if required).
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
The Perks:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your friends
- Exclusive shopping discounts via our benefits platform
- Team Member events
- GP on demand
- Free Car Parking
Equal Opportunities: We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work: Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us: Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.
Hotel Reception Supervisor in Dornoch employer: Marine & Lawn
At Dornoch Station, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values respect, excellence, and teamwork. Our commitment to employee growth is evident through comprehensive training opportunities and career development pathways, ensuring that every team member can thrive in their role. Nestled in the stunning Highlands, our location not only provides a breathtaking backdrop but also fosters a sense of community and belonging among staff, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Supervisor in Dornoch
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Dornoch Station's vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect your experience with their mission during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and how you handle guest concerns, as these are key for the Reception Supervisor role.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive early to show you're serious about the position. A warm smile and a confident handshake can set the tone for a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can keep you fresh in their minds. Plus, it shows you’re genuinely interested in joining the team at Dornoch Station!
We think you need these skills to ace Hotel Reception Supervisor in Dornoch
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in front office or guest service roles. We love seeing how your past experiences align with our values of respect, excellence, and cooperation!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Reception Supervisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dornoch Station.
How to prepare for a job interview at Marine & Lawn
✨Know the Company Inside Out
Before your interview, take some time to research Dornoch Station and its unique offerings. Understand their REACH People Values and think about how your own values align with theirs. This will not only show your genuine interest but also help you articulate why you're a great fit for the role.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your coaching and mentoring skills, as these are crucial for supporting the reception team.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle guest complaints or busy periods at the front desk. Think of specific scenarios you’ve faced in the past and how you resolved them. This will showcase your calmness under pressure and your ability to provide excellent service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.
