At a Glance
- Tasks: Lead operations at a luxury hotel, ensuring exceptional guest experiences and financial success.
- Company: Marine & Lawn Hotels & Resorts, known for iconic luxury destinations in golf.
- Benefits: Join a growing organisation that values hospitality and invests in its people.
- Other info: Exciting opportunity to work in a dynamic environment with strong community ties.
- Why this job: Shape the future of a prestigious hotel and leave a lasting legacy.
- Qualifications: Proven experience in luxury hospitality leadership and team development.
The predicted salary is between 30000 - 40000 £ per year.
Lead one of Scotland’s most iconic luxury hotels in the Home of Golf. There has never been a more exciting time to join Marine & Lawn Hotels & Resorts. Set alongside the world-famous Old Course in St Andrews, Rusacks St Andrews is one of Scotland's most prestigious luxury hospitality destinations. Combining rich heritage with contemporary luxury, Rusacks delivers exceptional guest experiences in a location recognised worldwide as the spiritual home of golf.
We are seeking an outstanding General Manager to lead the next chapter of the hotel's success story. This is a career-defining opportunity for an accomplished hospitality leader to take responsibility for one of the UK's most celebrated luxury hotels, driving commercial performance, operational excellence, and an exceptional guest experience.
The Opportunity
- Provide strategic and operational leadership across all areas of the business, ensuring the hotel continues to exceed guest expectations while delivering strong financial performance.
- Lead a talented team, developing future leaders, and maintaining Rusacks' reputation as one of Scotland's premier luxury hospitality destinations.
- Act as an ambassador for the hotel, building strong relationships with guests, owners, local stakeholders, tourism partners, golf industry contacts, and the wider St Andrews community.
Key Responsibilities
- Lead all aspects of hotel operations, ensuring exceptional guest satisfaction and service excellence.
- Deliver strong commercial performance, driving revenue growth, profitability, and market share across all business segments.
- Develop, inspire, and retain high-performing teams while fostering a culture of accountability, engagement, and continuous improvement.
- Champion Marine & Lawn's REACH values: Respect, Excellence, Accountability, Cooperation, Honesty.
- Work closely with Revenue, Sales & Marketing teams to maximise business opportunities and enhance market positioning.
- Oversee budgeting, forecasting, labour management, and cost controls to ensure financial targets are achieved.
- Drive guest satisfaction initiatives and maintain industry-leading reputation scores.
- Lead talent development, succession planning, and employee engagement strategies.
- Build strong partnerships within the local business, tourism, and golf communities.
- Ensure full compliance with all legal, licensing, health & safety, and company requirements.
About You
You are a proven luxury hospitality leader with a passion for creating memorable guest experiences and developing exceptional teams. You will ideally bring:
- Previous General Manager experience within a luxury hotel, resort, or destination-led property.
- A strong track record of delivering commercial and financial success.
- Experience leading large, multi-department operational teams.
- Outstanding leadership, communication, and stakeholder management skills.
- Strong Food & Beverage operational expertise.
- Experience within golf, resort, lifestyle, or luxury hospitality environments.
- A passion for people development and creating positive workplace cultures.
- The ability to balance strategic thinking with hands-on operational leadership.
- Experience within branded and/or independent luxury hotel environments.
Why Marine & Lawn?
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels located in the world's most distinguished golfing destinations. As part of Schulte Hospitality Group, you'll join an ambitious and growing organisation that values exceptional hospitality, entrepreneurial thinking, and investing in its people. This is an opportunity to lead an iconic hotel, shape its future, and leave a lasting legacy at one of Scotland's most recognised luxury hospitality destinations.
If you're ready to lead one of the UK's most celebrated hotels and take the next step in your hospitality career, we'd love to hear from you.
Hotel General Manager employer: Marine & Lawn Hotels & Resorts
At Marine & Lawn Hotels & Resorts, we pride ourselves on being an exceptional employer, offering a unique opportunity to lead Rusacks St Andrews, one of Scotland's most prestigious luxury hotels. Our commitment to fostering a culture of respect, excellence, and continuous improvement ensures that our team members thrive in a supportive environment, with ample opportunities for professional growth and development. Located in the heart of St Andrews, you'll not only be part of a rich heritage but also play a pivotal role in shaping memorable guest experiences in a world-renowned destination.
Contact Details:
Marine & Lawn Hotels & Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marine & Lawn Hotels & Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marine & Lawn Hotels & Resorts
Don't be shy about reaching out to Marine & Lawn Hotels & Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marine & Lawn Hotels & Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marine & Lawn Hotels & Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
