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- Tasks: As a Spa Therapist, you'll provide top-notch treatments and guest services in a stunning resort setting.
- Company: Join the prestigious Slieve Donard Hotel, part of Marine & Lawn, known for exceptional hospitality.
- Benefits: Enjoy perks like pension enrolment, meal allowances, discounts, and team celebration awards.
- Why this job: Be part of a positive team culture focused on excellence and customer satisfaction in a beautiful location.
- Qualifications: NVQ Level 3 or equivalent required; experience in beauty therapy is a plus.
- Other info: Must have eligibility to work in the UK; documentation needed at interview.
The predicted salary is between 24000 - 36000 £ per year.
Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Now part of the Marine and Lawn portfolio there has never been a more exciting time to join our Team.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great hopsitality. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
Position Statement:
As Spa Therapist you will be responsible for:
- Carrying out the full range of ESPA 5* portfolio which includes massage.
- Providing an efficient and professional level of guest service.
- Presenting a professional image to all guests in line with the ESPA and brand standards.
- Upselling all Spa products and services.
- Carrying out Reception duties as and when required within the Spa.
Essential Requirements:
- Minimum requirement – NVQ Level 3 or equivalent.
- Excellent interpersonal skills with clear and concise verbal and written communication skills.
- Demonstrable guest focused approach, with a passion to deliver 5* customer service.
- Exceptional treatment standards with passion for holistic treatments.
- Be a team player who can motivate others and lead by example.
Desirable Requirements:
- 1 year of classic Beauty Therapy e.g manicures, pedicures, waxing.
- CIDESCO or CIBTAC qualified.
- Previous experience of working within a guest focused environment.
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Bespoke training in your new role
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Car Parking
- Discounted hotel room rates for you and your family across the portfolio (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Team Celebration Awards
- Access to participating in healthcare plans and insurance plans – just in case
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.
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Spa Therapist - Slieve Donard Hotel employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist - Slieve Donard Hotel
✨Tip Number 1
Familiarise yourself with the ESPA 5* portfolio and the specific treatments offered at Slieve Donard. Understanding their services will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your interpersonal skills during any interactions, whether it's a phone call or an informal chat. The ability to communicate clearly and effectively is crucial in a guest-focused environment like a spa.
✨Tip Number 3
Demonstrate your passion for holistic treatments by sharing personal experiences or insights during your conversations. This can set you apart as someone who truly values the essence of spa therapy.
✨Tip Number 4
Network with current or former employees of the Slieve Donard Hotel. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your application.
We think you need these skills to ace Spa Therapist - Slieve Donard Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Spa Therapist at Slieve Donard Hotel. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Qualifications: Make sure to emphasise your NVQ Level 3 or equivalent qualifications in your CV. If you have additional certifications like CIDESCO or CIBTAC, mention them prominently.
Showcase Customer Service Skills: Since the role requires a guest-focused approach, provide examples in your cover letter of how you've delivered exceptional customer service in previous roles. Use specific instances to demonstrate your interpersonal skills.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for joining the team at Slieve Donard Hotel. Mention why you resonate with their REACH People Values and how you embody them.
How to prepare for a job interview at Marine & Lawn
✨Showcase Your Passion for Holistic Treatments
During the interview, express your enthusiasm for holistic therapies and how they contribute to overall well-being. Share any personal experiences or stories that highlight your passion for this field.
✨Demonstrate Excellent Interpersonal Skills
Since the role requires strong communication skills, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you handle guest interactions and resolve any issues with a positive attitude.
✨Emphasise Teamwork and Cooperation
Highlight your ability to work as part of a team. Share examples of how you've collaborated with colleagues in previous roles to enhance guest experiences and maintain high service standards.
✨Prepare for Questions on Upselling Techniques
As upselling is a key responsibility, think about strategies you've used in the past to promote products and services. Be ready to discuss how you can effectively encourage guests to try additional treatments or products.
