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- Tasks: Join our team to clean and maintain guest areas, ensuring a top-notch experience.
- Company: Slieve Donard Hotel is a stunning Victorian resort nestled by the Mountains of Mourne.
- Benefits: Enjoy flexible shifts, discounts, pension enrolment from day one, and team celebration awards.
- Why this job: Be part of a positive team culture focused on excellence and guest satisfaction.
- Qualifications: Excellent communication skills and customer service experience are essential; hospitality experience is a plus.
- Other info: Opportunities for full-time, part-time, and casual roles available.
The predicted salary is between 20000 - 30000 £ per year.
Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Be part of a team creating guest experiences like none other!
At the core of everything we do are our REACH People Values:
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Respect – We treat every guest and colleague with kindness and dignity.
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Excellence – We go the extra mile in pursuit of outstanding service.
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Accountability – We take ownership of our actions and follow through on our promises.
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Cooperation – We work together as one team to deliver the best experience.
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Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great hopsitality. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
Position Statement:
As a Housekeeping Team Member you will be responsible for:
- Cleaning and servicing bedroom, public and ancillary areas in accordance with our exceptional standards and procedures
- Reporting any defects in the fixtures and fittings
- Ensuring all equipment and materials are used in the correct manner and any problems reported immediately
- Working effectively with colleagues and together as part of a team
- Being knowledgeable about the facilities and services within the hotel
- Ensuring that guest concerns are dealt with courteously and efficiently, reporting them to the Manager
- Maintaining the security of bedrooms and stock at all times
- Dealing with lost property in accordance with company procedures
- Complying with all health, safety and hygiene policies and procedures
Opportunities available within Laundry and Rooms, for morning, daytime and evening shifts to support flexibility and work life balance with full time, part time and casual terms available.
You will have:
- Excellent communication skills
- Excellent customer service experience
- Ability to work as part of a team
- Ability to work under pressure
- Previous experience in a similar role is desirable
- Previous Hospitality experience is desirable
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Car Parking
- Discounted hotel room rates for you and your family across the portfolio (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Team Celebration Awards and Recognition Schemes
- Access to participating in healthcare plans and insurance plans – just in case
- Life Assurance
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.
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Housekeeping Team Member - Slieve Donard Hotel employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Team Member - Slieve Donard Hotel
✨Tip Number 1
Familiarise yourself with the Slieve Donard Hotel and its unique offerings. Understanding the hotel's history, facilities, and the surrounding area will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Demonstrate your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. The hotel values cooperation, so showing that you can work well within a team will make you stand out.
✨Tip Number 3
Prepare to discuss how you handle guest concerns and maintain high standards of cleanliness. Highlighting your commitment to excellent customer service will align with the hotel's core values of respect and excellence.
✨Tip Number 4
Be ready to talk about your flexibility regarding shift patterns. The hotel offers various working hours, so expressing your willingness to adapt will show that you're a great fit for their team.
We think you need these skills to ace Housekeeping Team Member - Slieve Donard Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Housekeeping Team Member. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: If you have previous experience in housekeeping or hospitality, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to work under pressure and as part of a team.
Showcase Your Soft Skills: The hotel values excellent communication and customer service skills. In your application, provide examples of how you've successfully interacted with guests or colleagues in past roles, showcasing your ability to work cooperatively and courteously.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial in a housekeeping role.
How to prepare for a job interview at Marine & Lawn
✨Showcase Your Team Spirit
As a Housekeeping Team Member, teamwork is crucial. Be prepared to discuss your previous experiences working in a team and how you contributed to achieving common goals. Highlight any specific instances where you collaborated effectively with colleagues.
✨Demonstrate Your Customer Service Skills
Excellent customer service is at the heart of this role. Think of examples from your past where you went above and beyond for a guest or resolved a customer issue. This will show your commitment to creating exceptional guest experiences.
✨Familiarise Yourself with the Hotel's Values
The Slieve Donard Hotel values respect, excellence, accountability, cooperation, and honesty. Research these values and think about how you can embody them in your role. Be ready to discuss how you align with these principles during the interview.
✨Prepare for Practical Questions
Expect questions that assess your ability to handle the responsibilities of the role, such as cleaning standards and dealing with guest concerns. Prepare by reviewing common housekeeping procedures and think about how you would respond to various scenarios.
