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- Tasks: Join our team to deliver exceptional food and beverage service with a smile.
- Company: Slieve Donard Hotel offers a stunning location and a commitment to unforgettable guest experiences.
- Benefits: Enjoy perks like free meals, uniform, discounts, and career development opportunities.
- Why this job: Be part of a fun, inclusive team that values positivity and great service.
- Qualifications: A positive attitude and willingness to learn are essential; experience is a plus but not required.
- Other info: Flexible shifts available, including evenings and weekends; full training provided.
The predicted salary is between 20000 - 28000 £ per year.
At the foot of the Mourne Mountains, bordered by golden strands of beach and renowned Royal County Down Golf Club, sits Slieve Donard, a landmark of grand Victorian style beloved by families, golfers, and holidaymakers – it\’s a place where hospitality comes to life.
We exist to create unforgettable experiences for every guest, every time. Whether it\’s a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Food & Beverage Team Member, you’ll be a vital part of creating memorable experiences for our guests — delivering hospitality with a smile, supporting your colleagues, and taking pride in every detail.
What You’ll Do
You’ll play a key role in the day-to-day delivery of our food and beverage service, supporting breakfast, lunch, dinner, and lounge operations.
You will be responsible for:
- Providing the highest standards of service to guests, ensuring all needs and expectations are met.
- Preparing and setting up food and beverage areas for service.
- Keeping the restaurant and beverage areas clean and tidy at all times.
- Greeting guests, taking orders and serving food and beverages in your designated area.
- Offering menu recommendations and upselling products when appropriate.
- Processing payments for food and drinks accurately and efficiently.
- Being knowledgeable about hotel services and local attractions.
- Assisting with any reasonable guest requests and helping them enjoy their stay.
- Ensuring any guest concerns are resolved courteously and reporting issues to the Duty Manager.
What We’re Looking For
We’re looking for friendly, reliable team members who are passionate about great service and work well in a fast-paced hospitality environment.
You’ll have:
- A positive attitude and excellent customer service skills.
- Great communication and teamwork abilities.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A willingness to learn and a desire to grow within the hospitality industry.
- Previous experience in a similar role is helpful, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Share of service charge
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
- Free car parking
- Pension from day 1 for eligible employees
- Discounted hotel room rates for you and your family (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Access to participating in healthcare plans and insurance plans – just in case
Equal Opportunities
We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias — in line with our REACH values.
Right to Work
All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996
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Food and Beverage Team Member - Slieve Donard Hotel employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Member - Slieve Donard Hotel
✨Tip Number 1
Familiarise yourself with the Slieve Donard Hotel and its offerings. Understanding the menu, local attractions, and the overall atmosphere will help you engage with guests and demonstrate your passion for the role during interviews.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from previous experiences. Highlight moments where you went above and beyond to ensure a guest's satisfaction, as this aligns with the hotel's commitment to excellence.
✨Tip Number 3
Emphasise your teamwork abilities. Prepare to discuss how you've successfully collaborated with colleagues in fast-paced environments, as cooperation is a key value at Slieve Donard.
✨Tip Number 4
Be ready to express your willingness to learn and grow within the hospitality industry. Mention any relevant training or development opportunities you're interested in, as this shows your commitment to personal and professional growth.
We think you need these skills to ace Food and Beverage Team Member - Slieve Donard Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Food and Beverage Team Member. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Mention specific instances where you provided excellent service or resolved guest concerns, as this aligns with the hotel's focus on creating memorable experiences.
Showcase Teamwork and Flexibility: Since teamwork is crucial in this role, provide examples of how you've successfully worked in a team environment. Also, mention your flexibility regarding working shifts, including evenings and weekends, as this is a key requirement.
Express Your Passion for Hospitality: In your cover letter, convey your enthusiasm for the hospitality industry. Share why you want to work at Slieve Donard Hotel specifically and how you can contribute to their mission of delivering outstanding service.
How to prepare for a job interview at Marine & Lawn
✨Showcase Your Customer Service Skills
As a Food and Beverage Team Member, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in the past, demonstrating your commitment to creating memorable experiences.
✨Emphasise Teamwork
This role requires strong teamwork skills. During the interview, highlight your experience working in teams, how you support your colleagues, and any specific instances where collaboration led to a successful outcome.
✨Demonstrate Your Knowledge of the Role
Familiarise yourself with the responsibilities outlined in the job description. Be ready to discuss how you would handle tasks such as greeting guests, taking orders, and upselling products, showing that you understand what the job entails.
✨Exude Positivity and Enthusiasm
A positive attitude is key in hospitality. Make sure to convey your passion for great service and your eagerness to contribute to the team. Smile, maintain eye contact, and engage with the interviewer to leave a lasting impression.
