Patient Access Administrator in West Kirby

We are looking to recruit a Medical Receptionist/Administrator to join our friendly and supportive practice within the Patient Access team. The post is for 30 hours per week between Monday and Friday. Hours will vary between 8am and 8pm. There will be occasional Saturday work available on an overtime basis. You will work as part of a team and need to provide some flexibility on the hours that you work.

You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to:

• Greeting and directing patients
• Effective use of the appointment system
• Booking appointments
• Processing of information
• Assisting patients as required

You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Applicants should have excellent verbal and written communication skills, be hard working and have common sense and the ability to multitask. Excellent customer care and patience are essential skills for this role. Experience of working in a GP or healthcare environment is desirable although training will be provided. Flexibility to work mornings from 7.45am and provide cover until 8.00pm is essential. Some overtime is available to help cover holidays and sickness when required.

Main duties of the job:

• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Process personal, telephone and e-requests for appointments
• Maintain and monitor the practice appointment system
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Read code data on EmisWeb
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

About us: We have recently merged with The Warrens in Thingwall and we are now under the umbrella of Links Medical. We are recruiting at the West Kirby site but you may be asked to work from The Warrens on occasion. Links Medical is a GMS teaching practice caring for over 33,000 patients and has an elderly patient demographic. The practice is made up of 17 GP partners, 8 salaried GPs, 3 ANPs, 7 Practice Nurses and 5 HCAs. The clinical team is supported by an efficient clerical team. We are involved with Liverpool University Medical School and have a teaching ethos hosting medical students, F2s and train ST3s. Our vision is to deliver high quality healthcare to our patients, through a highly skilled, motivated and constantly improving team, in a nurturing and supportive work environment. We are continuously looking to improve what we do and value innovative and new ways of working. We provide plenty of tea, coffee, toast and we also like to recognise and celebrate staff special occasions.

Job responsibilities:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Experience: Customer service: 2 years (required). Experience within Primary Care (desired).

Qualifications: Education: Maths and English GCSE or equivalent (required).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.