Senior Hub Coordinator - London & Home Counties

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they are likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness do not get the care or support they deserve at the end of their lives. We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.

Your role in our mission:

We are delighted to offer an opportunity for a Senior Hub Coordinator to join our London and Home Counties team on a 10-month fixed-term contract. The central coordination hub supports Marie Curie nurses and healthcare assistants to deliver care in people’s homes across the UK, providing practical support and essential emotional care.

In this role, you will:

• Be the main point of contact for Marie Curie services across the region.
• Work with other senior coordinators to keep the coordination hub running smoothly, liaising with clinical support teams, managers, volunteers, referrers, local CHC teams, families and carers.
• Manage the referral process, coordinate and schedule care, and ensure accurate data entry in operational and clinical systems such as EMIS and SystmOne.

Job Structure:

• Contract: 10-month fixed term contract
• Hours: 37.5 hours per week
• Working pattern: Five days per week, including weekends and Bank Holidays
• Shifts: Scheduled between 08:00 and 22:00
• Salary: Agenda for Change Pay Scale Band 3, £25,760 – £27,476 per annum, pro-rated
• Location: Home based, England

What we are looking for:

• Proven experience in customer service, including answering customer questions, offering support, and ideally supervising team members to ensure customers are happy.
• Strong IT and communication skills.
• Excellent attention to detail and accuracy.
• A motivated, adaptable, and dependable professional with a positive attitude.
• An understanding of the healthcare environment.
• The ability to work both independently and as part of a team.
• Strong organisational skills and the ability to multitask effectively.

What's in it for you:

• Marie Curie Contributory Pension Scheme
• Continuous Professional development (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Marie Curie Benefits Package:
• Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)
• Life assurance and access to Marie Curie’s Benefit-Hub Discount Scheme.
• Help with eyecare cost (T & C’s apply)
• 15% discount in Marie Curie shops
• Entitled to Marie Curie Blue Light Card

Application Process

Closing date for applications: 30 September 2026

Please upload your CV and outline your relevant skills, experience and knowledge for the role. Please also tell us why you are interested in this secondment opportunity.

Interviews: Expected during the week commencing 28 September 2026

For more information or an informal chat please contact [email protected]

We are happy to accommodate any requests for reasonable adjustments. Please send any requests to the email address above.

Additional Information

This role will be subject to receiving a standard DBS criminal record check. We reserve the right to close this vacancy early. Agencies need not apply. At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation is suitable for their roles and is committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected]. Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.