Retail Assistant - Downpatrick

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by generating significant revenue, building awareness, and engaging local communities.

As a Retail Assistant, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness.

You will be responsible for:

• Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items.
• Ensuring donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.
• Maximising Gift Aid income and overseeing the proper display and administration of bought-in goods, ensuring minimal stock loss.
• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer.
• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment, and community involvement.
• Managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines.
• In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

Key Criteria:

• Previous retail experience, preferably in fashion/clothing.
• Experience of cash handling and financial management procedures (including completion of sales records).
• Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion.
• Ability to work well both independently and as part of a team.
• Good organisational skills and the ability to prioritise workload, balancing competing demands.
• Understanding of health and safety procedures in a retail environment.
• Experience in managing and motivating volunteers is desirable.

This is a variable hours role. Closing date: 10th September. We are reviewing applications as they are received, so we encourage you to apply early. In this role, you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

Benefits include:

• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes, computers, and season tickets
• Continuous professional development opportunities
• Industry-leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family-friendly, and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

At Marie Curie, our values are central to everything we do. We are committed to creating a workplace that is safe, supportive, inclusive, and rewarding. We actively consider our impact on the planet, embedding sustainability into everyday decisions. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity, and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.

If you require any support, please contact us at [emailprotected]. Every application we receive is personally reviewed by a member of our Talent Acquisition team.