At a Glance
- Tasks: Coordinate care for patients, manage referrals, and support healthcare teams across London and Home Counties.
- Company: Join Marie Curie, the UK's leading end-of-life charity making a real difference.
- Benefits: Enjoy competitive salary, professional development, and a supportive work environment.
- Other info: Work from home with flexible hours and opportunities for career growth.
- Why this job: Be part of a mission to improve end-of-life care for those who need it most.
- Qualifications: Customer service experience, strong IT skills, and a positive, adaptable attitude required.
The predicted salary is between 25760 - 27476 £ per year.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.
Your role in our mission:
We are delighted to offer an opportunity for a Senior Hub Coordinator to join our London and Home Counties team on a 10-month fixed-term contract. The central coordination hub supports Marie Curie nurses and healthcare assistants to deliver care in people’s homes across the UK, providing practical support and essential emotional care.
In this role, you will:
- Be the main point of contact for Marie Curie services across the region.
- Work with other senior coordinators to keep the coordination hub running smoothly, liaising with clinical support teams, managers, volunteers, referrers, local CHC teams, families and carers.
- Manage the referral process, coordinate and schedule care, and ensure accurate data entry in operational and clinical systems such as EMIS and SystmOne.
Job Structure:
- Contract: 10-month fixed term contract
- Hours: 37.5 hours per week
- Working pattern: Five days per week, including weekends and Bank Holidays
- Shifts: Scheduled between 08:00 and 22:00
- Salary: Agenda for Change Pay Scale Band 3, £25,760 – £27,476 per annum, pro-rated
- Location: Home based, England
What we are looking for:
- Proven experience in customer service, including answering customer questions, offering support, and ideally supervising team members to ensure customers are happy.
- Strong IT and communication skills.
- Excellent attention to detail and accuracy.
- A motivated, adaptable, and dependable professional with a positive attitude.
- An understanding of the healthcare environment.
- The ability to work both independently and as part of a team.
- Strong organisational skills and the ability to multitask effectively.
What's in it for you:
- Continuous Professional development (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)
- Life assurance and access to Marie Curie’s Benefit-Hub Discount Scheme.
- Help with eyecare cost (T &C’s apply)
- Entitled to Marie Curie Blue Light Card
We are happy to accommodate any requests for reasonable adjustments. This role will be subject to receiving a standard DBS criminal record check. We reserve the right to close this vacancy early. Agencies need not apply.
At Marie Curie, our values are central to everything we do. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share. We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.
Senior Hub Coordinator - London & Home Counties employer: Marie Curie
Marie Curie is an exceptional employer, offering a meaningful opportunity to contribute to the UK's leading end-of-life charity. With a strong commitment to employee wellbeing, flexible working arrangements, and continuous professional development, staff are empowered to grow in their roles while making a significant impact on the lives of those facing terminal illness. The inclusive work culture fosters diversity and collaboration, ensuring that every voice is valued as we strive to provide the best possible care and support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hub Coordinator - London & Home Counties
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Marie Curie!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Marie Curie that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Senior Hub Coordinator - London & Home Counties
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Marie Curie. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Marie Curie.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Marie Curie!
How to prepare for a job interview at Marie Curie
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Marie Curie resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Senior Hub Coordinator - London & Home Counties position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
