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- Tasks: Coordinate care and support for patients, families, and clinical teams in a dynamic environment.
- Company: Join Marie Curie, the UK's leading end-of-life charity making a real difference.
- Benefits: Enjoy 27 days annual leave, competitive pay, and industry-leading training programmes.
- Why this job: Be a vital part of a compassionate team helping those in need during challenging times.
- Qualifications: Customer care experience and strong communication skills are essential.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
The predicted salary is between 19800 - 24800 £ per year.
We are recruiting for a Hub Coordinator to join the team in either the Cardiff Hospice in Penarth or the Dafen Office in Llanelli on a permanent basis. As a Hub Coordinator, you will play a key role as part of our clinical support team as you act as a first point of contact for all Marie Curie services in either the Cardiff Hospice or the Dafen Office.
Main duties of the job:
- Collaborating with Senior Coordinators to maintain the efficient operation of the coordination hub by liaising with clinical support and management staff, volunteers, referrers, local CHC teams, and patients' families and carers during and after care.
- Overseeing and facilitating the referral process, coordinating and scheduling care as needed, ensuring precise data entry into both operational and clinical systems.
- Using Robotic Process Automation systems such as eCommunity, EMIS, and SystemOne.
This position demands a high level of diplomacy, exceptional communication skills, and the ability to work accurately under pressure.
About us:
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement.
Job responsibilities:
Salary: Marie Curie Clinical Pay Scale Band 2 (aligned with AFC) £24,833 per annum + enhancements (pro rata)
Contract: Permanent, part-time. 18.75 hours per week. Shifts will be between 07:00am - 10:00pm, 7 days per week service.
Based: Candidates can select their base to be in either the Cardiff Hospice in Penarth or the Dafen Office in Llanelli.
What’s in it for you:
- Annual leave allowance 27 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Loan schemes for bikes, computers, and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance for all employees
What we’re looking for:
- Working knowledge of windows applications, including Microsoft Office (Excel, Word, etc), Emails and the Internet.
- Experience in a customer care or mediation role, including dealing with complaints in a health setting.
- Excellent communication, interpersonal and organisational skills.
- A commitment to helping patients with complex care needs.
- Ability to solve problems and take proactive action to address issues.
- A desire to help others, work towards targets and develop their skills.
Application Process:
Close date for applications: 28th February 2026 (advert may close early due to number of applications received).
Interview Dates: TBC.
As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
For further information or to arrange an informal chat please contact our Hiring Team at recruitment@mariecurie.org.uk.
Person Specification:
- Working knowledge of windows applications, including Microsoft Office (Excel, Word, etc), Emails and the Internet.
- Experience in a customer care or mediation role, including dealing with complaints in a health setting.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Hub Coordinator - Wales in Cardiff employer: Marie Curie
Contact Detail:
Marie Curie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Coordinator - Wales in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Marie Curie. A friendly chat can open doors and give you insights that might just land you that Hub Coordinator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and communication skills. We all know how important these are for the role, so show them you’ve got what it takes!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This will demonstrate your proactive approach to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the amazing benefits we offer at Marie Curie.
We think you need these skills to ace Hub Coordinator - Wales in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that are most relevant to the Hub Coordinator role. We want to see how your background aligns with our mission at Marie Curie, so don’t hold back on showcasing your customer care experience!
Show Off Your Communication Skills: Since this role requires exceptional communication, be sure to include examples in your application that demonstrate your ability to liaise effectively with various stakeholders. We love seeing candidates who can articulate their thoughts clearly!
Be Specific About Your Experience: When outlining your previous roles, focus on specific tasks that relate to the job description. Mention any experience you have with data entry or using systems like EMIS or SystemOne, as this will show us you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Marie Curie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hub Coordinator role. Familiarise yourself with the key responsibilities, especially around coordinating care and liaising with various stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Hub Coordinator, exceptional communication is crucial. Prepare examples from your past experiences where you've effectively communicated with patients, families, or colleagues. Highlight any situations where you resolved conflicts or handled complaints, as this will showcase your ability to manage sensitive situations.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to solve problems under pressure. Be ready to discuss how you approached these challenges and what the outcomes were. This will illustrate your proactive nature and ability to think on your feet, which is essential for this role.
✨Familiarise Yourself with Relevant Technology
Since the role involves using systems like eCommunity, EMIS, and SystemOne, it’s beneficial to have a basic understanding of these technologies. If you have experience with similar software, be sure to mention it. If not, do a bit of research to show your willingness to learn and adapt.
