Superstore Assistant Manager - Bishop Auckland

Marie Curie is the UK’s leading end-of-life charity and the largest non-NHS provider of end-of-life care, operating across all four nations. Alongside our clinical services, our retail portfolio plays a crucial role in generating vital income, increasing brand awareness and connecting meaningfully with local communities.

Our retail team are opening an exciting new Superstore in Bishop Auckland, and we are looking for an experienced and pioneering Assistant Store Manager to support the Store Manager in delivering a successful launch and building a thriving retail environment. This is a key leadership role within a large format store that will sell a mixture of bought in merchandise alongside donated goods.

Working closely with the Store Manager, you will take responsibility for the daily operational running of the shop, leading shifts, supervising staff and volunteers, and ensuring high standards of merchandising, replenishment, and customer service. You will help ensure the store is commercially strong, well organised, and welcoming to customers while supporting the charity’s mission to provide care and support for people living with terminal illness.

You will be responsible for:

• Supporting the Superstore Manager in running the store commercially including display and merchandising, stock management and generation, maintaining store standards, layout of store and opening and closing of store.
• Ensuring an excellent customer and supporter service throughout the store, on sales floor and at till point including payment processes and customer loyalty sign up.
• Ensuring that effective processing systems are in place within the stockroom in order to manage large volumes of stock and support the needs of the sales floor (Including Stocktake).
• Supporting the Superstore Manager to ensure that any items designated for eBay are listed according to MC guidelines.
• Assisting the Superstore Manager with regard to recruiting and managing volunteers, including supporting with completion of training & drafting and maintaining volunteer rotas where appropriate.

Key criteria:

• Experience in a retail management role, preferably in large retail format or fashion/clothing.
• Experience of cash handling and financial management procedures (including completion of sales records).
• Ability to think creatively and adapt to competing demands/deadlines & challenging situations including making quick decisions when required.
• Ability to motivate and influence others.
• Confident using computers and basic digital systems.

Closing date: 13th August. We are reviewing applications as they are received, so we encourage you to apply early.

Application Process: To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

Benefits you’ll love:

• 25 days annual leave (exclusive of Bank Holidays).
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%).
• Loan schemes for bikes; computers and season tickets.
• Continuous professional development opportunities.
• Industry-leading training programmes.
• Wellbeing and Employee Assistance Programmes.
• Enhanced bereavement, family friendly and sickness benefits.
• Access to Blue Light Card membership.
• Subsidised Eye Care.

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us.

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.