Retail Manager - Hedge End in Southampton

Company Description

Marie Curie is the UK’s leading end‑of‑life charity. We are the largest non‑NHS provider of end‑of‑life care in the UK, the only provider across all four nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

As a Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock and store presentation.

Job Description

• Lead store operations bringing energy and vision to create a memorable shopping experience.
• Utilize your eye for design and style, to curate your donated products through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall.
• Keep up to date with the latest fashion trends and local market demands, identifying opportunities for growth.
• Manage staff and volunteers, taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store.
• Customer engagement and lead by coaching volunteers and staff to have great conversations with every customer on “rounding up” their purchase, making an “add donation” for our charity and signing up for our loyalty scheme.
• Ensure sales targets are met and direct costs are kept within managed budgets.
• Ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.
• Ensure donated goods are processed according to set standards and timeframes, and that pricing is in line with charity guidelines.

Key Criteria

• Solid retail experience, preferably in fashion/clothing.
• Experience in managing a team.
• Managing volunteers would be an advantage.
• Comprehensive understanding of retailing and merchandising display.
• Experience of cash handling and financial management procedures (including completion of sales records).
• Strong interpersonal and communication skills, with a customer‑first attitude and the ability to communicate with tact and discretion.
• Good organisational skills and the ability to prioritise workload, balancing competing demands.
• Understanding of health and safety procedures in a retail environment.

Additional Information

• Vacancy type: Permanent, full time
• Location: Hedge End Store
• Salary: £23,023 per annum + benefits
• Hours per week: 35h
• Closing date: 1st December. We are reviewing applications as they come in so early applications are encouraged.

Application Process

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie. In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18.

Benefits you’ll love

• 25 days annual leave (exclusive of Bank Holidays)
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
• Loan schemes for bikes; computers and season tickets
• Continuous professional development opportunities
• Industry‑leading training programmes
• Wellbeing and Employee Assistance Programmes
• Enhanced bereavement, family friendly and sickness benefits
• Access to Blue Light Card membership
• Subsidised Eye Care

EEO and Support Statement

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating a safe place to work and a supportive, rewarding environment. We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. We’re happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected] For more information or an informal chat please contact [email protected]