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- Tasks: Provide compassionate support and information to individuals during challenging times.
- Company: Marie Curie, the UK's leading end-of-life charity, dedicated to improving care.
- Benefits: Competitive pay, generous leave, professional development, and various employee perks.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service, empathy, resilience, and strong communication skills.
- Other info: Flexible shifts available, with opportunities for growth and training.
The predicted salary is between 12 - 16 £ per hour.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.
Joining our Information & Support Team, you’ll provide crucial assistance to those in need during challenging times on an as and when basis. You’ll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need. Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. The fulfilment that comes from making a positive impact on someone’s life makes this role incredibly rewarding.
What we’re looking for:
- Experience of working in a call centre/customer facing environment
- Genuinely empathetic with the ability to demonstrate sensitivity, show compassion when handling complex situations and difficult conversations
- Ability to work autonomously, provide flexibility, and commitment to developing expertise in end-of-life and palliative care
- Work collaboratively with a range of team members across shifts, maintaining strong communication and a supportive approach throughout
- Ability to show resilience in challenging and sometimes distressing situations
What’s in it for me?
Salary: Marie Curie Pay Scale MCJES Grade C £12.21 per hour
Contract: As and when required, shifts available across 7 days a week
Based: UK Home Based
Benefits You’ll Love:
- Annual leave allowance 27 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance – for all employees
Support Line Officer in Shrewsbury employer: Marie Curie UK
Contact Detail:
Marie Curie UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Line Officer in Shrewsbury
✨Tip Number 1
Get to know the organisation! Dive into Marie Curie's mission and values. When you understand what they stand for, you can tailor your conversations to show how your skills and experiences align with their goals.
✨Tip Number 2
Practice active listening. During interviews or calls, really focus on what the interviewer is saying. This shows empathy and helps you respond thoughtfully, which is crucial for a role like Support Line Officer.
✨Tip Number 3
Showcase your resilience! Share examples of how you've handled tough situations in the past. This will demonstrate your ability to stay calm and supportive, even when things get challenging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making a difference in people's lives.
We think you need these skills to ace Support Line Officer in Shrewsbury
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. Share examples of how you've supported others in difficult situations, as this role is all about providing compassionate assistance.
Tailor Your Experience: Don’t just list your previous jobs; connect your experience to the role of Support Line Officer. Mention any call centre or customer-facing roles and how they’ve prepared you for handling sensitive conversations.
Be Authentic: Let your personality shine through in your application. We want to see the real you! Use a conversational tone and be honest about your motivations for wanting to join Marie Curie.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marie Curie UK
✨Understand the Role
Before your interview, take some time to really understand what a Support Line Officer does. Familiarise yourself with the challenges they face and the skills required, such as empathy and resilience. This will help you articulate how your experience aligns with the role.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've demonstrated empathy in previous roles. Think about specific situations where you provided support or comfort to someone in need. This will highlight your ability to handle sensitive conversations effectively.
✨Prepare for Challenging Scenarios
Expect questions that may put you in difficult situations, reflecting the nature of the calls you might receive. Practice responding to hypothetical scenarios where you need to show compassion and professionalism. This will demonstrate your readiness for the emotional demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes available or how the team supports each other during tough calls. This shows your genuine interest in the role and your commitment to personal development within the organisation.
