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- Tasks: Provide compassionate support and information to individuals during challenging times.
- Company: Marie Curie, the UK's leading end-of-life charity, dedicated to improving care.
- Benefits: Competitive pay, generous leave, professional development, and various employee perks.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service, empathy, and resilience in difficult situations.
- Other info: Flexible shifts available, with strong team collaboration and support.
The predicted salary is between 10 - 15 £ per hour.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.
Joining our Information & Support Team, you’ll provide crucial assistance to those in need during challenging times on an as and when basis. You’ll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need. Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. The fulfilment that comes from making a positive impact on someone’s life makes this role incredibly rewarding.
What we’re looking for:
- Experience of working in a call centre/customer facing environment
- Genuinely empathetic with the ability to demonstrate sensitivity, show compassion when handling complex situations and difficult conversations
- Ability to work autonomously, provide flexibility, and commitment to developing expertise in end-of-life and palliative care
- Work collaboratively with a range of team members across shifts, maintaining strong communication and a supportive approach throughout
- Ability to show resilience in challenging and sometimes distressing situations
What’s in it for me?
- Salary: Marie Curie Pay Scale MCJES Grade C £12.21 per hour
- Contract: As and when required, shifts available across 7 days a week
- Based: UK Home Based
- Annual leave allowance 27 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance – for all employees
Support Line Officer in Kingston upon Hull employer: Marie Curie UK
Contact Detail:
Marie Curie UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Line Officer in Kingston upon Hull
✨Tip Number 1
Get to know the organisation! Dive into Marie Curie's mission and values. When you understand what they stand for, you can tailor your conversations to show how your skills and experiences align with their goals.
✨Tip Number 2
Practice active listening. During interviews or calls, really focus on what the interviewer is saying. This shows empathy and helps you respond thoughtfully, which is crucial for a role like Support Line Officer.
✨Tip Number 3
Showcase your resilience! Share examples of how you've handled tough situations in the past. This will demonstrate your ability to stay calm and supportive, even when things get challenging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making a difference in people's lives.
We think you need these skills to ace Support Line Officer in Kingston upon Hull
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting others.
Tailor Your Application: Make sure to customise your application for the Support Line Officer role. Highlight your relevant experience in customer service or call centres, and show us how your skills align with our mission at Marie Curie.
Show Empathy: Since this role involves providing support during tough times, it’s crucial to demonstrate your empathetic nature. Share examples of how you've handled sensitive situations in the past, and how you can bring that compassion to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at Marie Curie UK
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Support Line Officer does. Familiarise yourself with the key responsibilities and the kind of support you'll be providing. This will help you articulate how your experience aligns with the role.
✨Show Empathy and Compassion
Since this role involves dealing with sensitive situations, be prepared to demonstrate your empathetic nature. Think of examples from your past experiences where you've shown compassion, especially in challenging circumstances, and be ready to share them during the interview.
✨Highlight Your Communication Skills
Effective communication is crucial for this position. Be ready to discuss how you've successfully communicated with customers or clients in previous roles. Use specific examples that showcase your ability to listen actively and provide clear information.
✨Prepare for Challenging Scenarios
Expect questions about how you'd handle difficult calls or distressing situations. Think through some scenarios in advance and consider how you would respond. Showing that you can remain calm and professional under pressure will impress the interviewers.
