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- Tasks: Provide compassionate support and information to individuals during challenging times.
- Company: Marie Curie, the UK's leading end-of-life charity, dedicated to improving care.
- Benefits: Competitive pay, generous leave, professional development, and various employee perks.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service, empathy, resilience, and strong communication skills.
- Other info: Flexible shifts available, with opportunities for personal growth and training.
The predicted salary is between 12 - 16 £ per hour.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.
Joining our Information & Support Team, you’ll provide crucial assistance to those in need during challenging times on an as and when basis. You’ll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need. Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. The fulfilment that comes from making a positive impact on someone’s life makes this role incredibly rewarding.
What we’re looking for:
- Experience of working in a call centre/customer facing environment
- Genuinely empathetic with the ability to demonstrate sensitivity, show compassion when handling complex situations and difficult conversations
- Ability to work autonomously, provide flexibility, and commitment to developing expertise in end-of-life and palliative care
- Work collaboratively with a range of team members across shifts, maintaining strong communication and a supportive approach throughout
- Ability to show resilience in challenging and sometimes distressing situations
What’s in it for me?
- Salary: Marie Curie Pay Scale MCJES Grade C £12.21 per hour
- Contract: As and when required, shifts available across 7 days a week
- Based: UK Home Based
- Annual leave allowance 27 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance – for all employees
Support Line Officer in Ipswich employer: Marie Curie UK
Contact Detail:
Marie Curie UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Line Officer in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the end-of-life care sector, join relevant groups on social media, and attend local events. You never know who might have a lead on a Support Line Officer role or can give you insider tips.
✨Tip Number 2
Practice your listening skills! Since this role is all about providing support, try role-playing with friends or family. Get comfortable with handling sensitive conversations and showing empathy, as these are key to making a positive impact.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Marie Curie or similar organisations through our website. Express your interest in the Support Line Officer position and ask about upcoming opportunities.
✨Tip Number 4
Stay resilient! The nature of this work can be tough, so prepare yourself mentally. Reflect on why you want to help others during their challenging times, and keep that motivation front and centre when you’re interviewing.
We think you need these skills to ace Support Line Officer in Ipswich
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with people during tough times, so share any relevant experiences that showcase your sensitivity and compassion.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Support Line Officer role. We love seeing candidates who understand our mission and values.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marie Curie UK
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Support Line Officer does. Familiarise yourself with the key responsibilities and the kind of support you'll be providing. This will help you articulate how your experience aligns with the role.
✨Show Your Empathy
Since this role involves dealing with sensitive situations, be prepared to demonstrate your empathy during the interview. Share examples from your past experiences where you've shown compassion and understanding, especially in challenging circumstances.
✨Highlight Communication Skills
Effective communication is crucial for this position. Be ready to discuss how you've successfully communicated with customers or clients in previous roles. Think of specific instances where your communication made a positive impact.
✨Prepare for Tough Questions
Expect questions that may touch on difficult topics related to end-of-life care. Practice your responses to these questions, focusing on how you would handle distressing calls while maintaining professionalism and support.
