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- Tasks: Provide compassionate support and information to individuals during challenging times.
- Company: Marie Curie, the UK's leading end-of-life charity, dedicated to improving care.
- Benefits: Competitive pay, generous leave, professional development, and various employee perks.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service, empathy, resilience, and strong communication skills.
- Other info: Flexible shifts available, with opportunities for growth and training.
The predicted salary is between 12 - 16 £ per hour.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.
Joining our Information & Support Team, you’ll provide crucial assistance to those in need during challenging times on an as and when basis. You’ll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need. Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. The fulfilment that comes from making a positive impact on someone’s life makes this role incredibly rewarding.
What we’re looking for:
- Experience of working in a call centre/customer facing environment
- Genuinely empathetic with the ability to demonstrate sensitivity, show compassion when handling complex situations and difficult conversations
- Ability to work autonomously, provide flexibility, and commitment to developing expertise in end-of-life and palliative care
- Work collaboratively with a range of team members across shifts, maintaining strong communication and a supportive approach throughout
- Ability to show resilience in challenging and sometimes distressing situations
What’s in it for me?
- Salary: Marie Curie Pay Scale MCJES Grade C £12.21 per hour
- Contract: As and when required, shifts available across 7 days a week
- Based: UK Home Based
- Annual leave allowance 27 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance – for all employees
Support Line Officer in Hemel Hempstead employer: Marie Curie UK
Contact Detail:
Marie Curie UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Line Officer in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to people in the end-of-life care sector, join relevant groups on social media, and attend local events. You never know who might have a lead on a Support Line Officer role or can give you insider tips.
✨Tip Number 2
Practice your listening skills. As a Support Line Officer, you'll need to be genuinely empathetic. Try role-playing with friends or family to get comfortable with handling sensitive conversations and showing compassion.
✨Tip Number 3
Be ready for the unexpected! Calls can be challenging, so think about how you'd respond to tough situations. Prepare some scenarios in advance to help you stay calm and collected when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at Marie Curie.
We think you need these skills to ace Support Line Officer in Hemel Hempstead
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with people during tough times, so share any relevant experiences that showcase your sensitivity and compassion.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Support Line Officer role. We love seeing candidates who put in the effort to align with our mission.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Marie Curie.
How to prepare for a job interview at Marie Curie UK
✨Understand the Role
Before your interview, take some time to really understand what a Support Line Officer does. Familiarise yourself with the challenges they face and the kind of support they provide. This will help you articulate how your skills and experiences align with the role.
✨Show Your Empathy
Empathy is key in this role. Be prepared to share examples from your past experiences where you've demonstrated compassion and sensitivity, especially in difficult situations. This will show that you can handle the emotional weight of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging calls. Think about how you would respond to various situations, such as dealing with distressed callers or providing information on sensitive topics. Practising these responses can boost your confidence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes, team dynamics, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
