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- Tasks: Provide compassionate support and information to individuals during challenging times.
- Company: Marie Curie, the UK's leading end-of-life charity, dedicated to improving care.
- Benefits: Competitive pay, generous leave, professional development, and various employee perks.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service, empathy, and resilience in difficult situations.
- Other info: Flexible shifts available, with strong team support and training opportunities.
The predicted salary is between 10 - 15 £ per hour.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.
Joining our Information & Support Team, you’ll provide crucial assistance to those in need during challenging times on an as and when basis. You’ll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need. Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. The fulfilment that comes from making a positive impact on someone’s life makes this role incredibly rewarding.
What we’re looking for:
- Experience of working in a call centre/customer facing environment
- Genuinely empathetic with the ability to demonstrate sensitivity, show compassion when handling complex situations and difficult conversations
- Ability to work autonomously, provide flexibility, and commitment to developing expertise in end-of-life and palliative care
- Work collaboratively with a range of team members across shifts, maintaining strong communication and a supportive approach throughout
- Ability to show resilience in challenging and sometimes distressing situations
What’s in it for me?
- Salary: Marie Curie Pay Scale MCJES Grade C £12.21 per hour
- Contract: As and when required, shifts available across 7 days a week
- Based: UK Home Based
- Annual leave allowance 27 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance – for all employees
Support Line Officer in Birmingham employer: Marie Curie UK
Contact Detail:
Marie Curie UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Line Officer in Birmingham
✨Tip Number 1
Get to know the organisation! Dive into Marie Curie's mission and values. When you understand what they stand for, you can tailor your conversations to show how your skills and experiences align with their goals.
✨Tip Number 2
Practice active listening. During interviews or calls, really focus on what the interviewer is saying. This shows empathy and helps you respond thoughtfully, which is crucial for a role like Support Line Officer.
✨Tip Number 3
Showcase your resilience! Share examples from your past where you've handled tough situations with grace. This will demonstrate your ability to cope with the emotional demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and making a difference.
We think you need these skills to ace Support Line Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Support Line Officer role. Highlight your empathy and customer service experience, as these are key to making a positive impact.
Showcase Your Compassion: In your written application, don’t shy away from sharing examples of how you've handled sensitive situations in the past. We want to see your genuine empathy and ability to support others during tough times.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to convey your thoughts, and make sure to proofread for any typos or errors. A polished application shows attention to detail!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and shows your enthusiasm for joining our team at Marie Curie!
How to prepare for a job interview at Marie Curie UK
✨Understand the Role
Before your interview, make sure you thoroughly understand what a Support Line Officer does. Familiarise yourself with the key responsibilities and the kind of support you'll be providing. This will help you articulate how your experience aligns with the role.
✨Show Your Empathy
Since this role involves dealing with sensitive situations, be prepared to demonstrate your empathy during the interview. Share examples from your past experiences where you've shown compassion and understanding, especially in challenging circumstances.
✨Highlight Communication Skills
Effective communication is crucial for this position. Be ready to discuss how you've successfully communicated with customers or clients in previous roles. Think of specific instances where your communication made a positive impact.
✨Prepare for Tough Questions
Expect questions that may touch on difficult topics related to end-of-life care. Practice your responses to these questions, focusing on how you would handle distressing calls while maintaining professionalism and support.
