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- Tasks: Provide compassionate support and information to individuals during challenging times.
- Company: Marie Curie, the UK's leading end-of-life charity, dedicated to improving care.
- Benefits: Competitive pay, generous leave, professional development, and various employee perks.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service, empathy, resilience, and strong communication skills.
- Other info: Flexible shifts available, with opportunities for growth and training.
The predicted salary is between 10 - 15 £ per hour.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.
Joining our Information & Support Team, you’ll provide crucial assistance to those in need during challenging times on an as and when basis. You’ll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need. Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. The fulfilment that comes from making a positive impact on someone’s life makes this role incredibly rewarding.
What we’re looking for:
- Experience of working in a call centre/customer facing environment
- Genuinely empathetic with the ability to demonstrate sensitivity, show compassion when handling complex situations and difficult conversations
- Ability to work autonomously, provide flexibility, and commitment to developing expertise in end-of-life and palliative care
- Work collaboratively with a range of team members across shifts, maintaining strong communication and a supportive approach throughout
- Ability to show resilience in challenging and sometimes distressing situations
What’s in it for me?
- Salary: Marie Curie Pay Scale MCJES Grade C £12.21 per hour
- Contract: As and when required, shifts available across 7 days a week
- Based: UK Home Based
- Annual leave allowance 27 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick Leave
- Continuous Professional development
- Industry leading training programmes
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with eyecare cost
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance – for all employees
Support Line Officer in Belfast employer: Marie Curie UK
Contact Detail:
Marie Curie UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Line Officer in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to end-of-life care. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Practice your listening skills. As a Support Line Officer, you'll need to be empathetic and understanding. Role-play with friends or family to get comfortable handling sensitive conversations.
✨Tip Number 3
Be ready for the unexpected! Prepare for challenging calls by thinking about how you'd respond to tough situations. This will help you stay calm and collected when it matters most.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in making a difference in end-of-life care.
We think you need these skills to ace Support Line Officer in Belfast
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with people during tough times, so share any relevant experiences that showcase your sensitivity and compassion.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Support Line Officer role. We love seeing candidates who put in the effort to align with our mission.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Highlight your call centre experience and ability to handle difficult conversations.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Marie Curie.
How to prepare for a job interview at Marie Curie UK
✨Understand the Role
Before your interview, take some time to really understand what a Support Line Officer does. Familiarise yourself with the challenges and rewards of the role, especially how it relates to providing compassionate support during difficult times. This will help you articulate why you're a great fit for the position.
✨Show Your Empathy
During the interview, be prepared to demonstrate your empathetic nature. Share examples from your past experiences where you've shown compassion in challenging situations. This is crucial for a role that involves supporting individuals during their most difficult moments.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully communicated with customers or clients in previous positions. Use specific examples to illustrate your ability to listen actively and provide clear, helpful information.
✨Prepare for Tough Questions
Expect questions that may touch on sensitive topics or scenarios you might face as a Support Line Officer. Think about how you would handle distressing calls and be honest about your approach. Showing resilience and a willingness to learn will impress the interviewers.
