At a Glance
- Tasks: Manage our Shopify store, product listings, and customer service while supporting marketing campaigns.
- Company: Join a luxury childrenswear brand founded by Princess Marie-Chantal of Greece.
- Benefits: Enjoy hybrid working, generous leave, pension contributions, and staff discounts.
- Other info: Be part of a supportive team culture with opportunities for growth.
- Why this job: Gain hands-on experience in ecommerce with real ownership in a unique luxury brand.
- Qualifications: 1-2 years in ecommerce or customer service; Shopify experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Marie-Chantal
Founded in 2000 by Princess Marie-Chantal of Greece, Marie-Chantal is a globally recognised luxury childrenswear and family gifting brand, renowned for timeless design, exceptional craftsmanship, and modern heritage. We're a close-knit team based in West London, passionate about delivering a best-in-class experience to our customers around the world.
The Role
We're looking for a driven and detail-oriented Ecommerce Executive to join our digital team. Reporting to the Head of Ecommerce, you'll play a hands-on role in the day-to-day running of our Shopify store and marketplaces – from product uploads and site merchandising to customer service and performance reporting. This is a fantastic opportunity for someone early in their ecommerce career who wants real ownership and variety, within a brand with a genuine point of difference.
Key Responsibilities
- Site Management & Merchandising: Managing and maintaining product listings on Shopify, ensuring all copy, imagery, and pricing is accurate, on-brand, and consistently presented. Assisting with website maintenance – seasonal landing pages, banners, promotional updates, and navigation changes – keeping the site fresh and commercially relevant. Supporting the wider ecommerce team with site improvements and ongoing optimisation of the customer journey.
- Campaigns & Promotions: Supporting the implementation of seasonal campaigns, new collection launches, and promotional activity across the site and marketplaces. Coordinating with the marketing team to ensure product information and creative assets are updated and live on time.
- Customer Service: Acting as the first point of contact for customer enquiries across email and other channels, responding promptly and with the warmth and professionalism that reflects the Marie-Chantal brand. Resolving order issues, returns, and complaints with care, keeping customers informed at every stage and escalating where necessary.
- Order Management & Fulfilment: Monitoring daily orders and working closely with the logistics team to ensure smooth, timely fulfilment. Identifying and resolving any fulfilment issues proactively, minimising customer impact.
- Marketplace Management: Managing our marketplace presence across key partners — maintaining listings, processing orders, responding to customer queries, and ensuring the brand is represented consistently across every channel. Building and maintaining strong working relationships with marketplace contacts, identifying opportunities to improve visibility, content, and performance.
- Reporting & Analytics: Tracking key performance metrics including traffic, conversion, AOV, and sales, and contributing to regular reporting for the wider team. Assisting in identifying trends and flagging opportunities or issues to support data-driven decision-making.
What We're Looking For
- 1–2 years of experience in ecommerce, digital retail, or customer service.
- Hands-on experience with Shopify (or a comparable platform).
- Strong attention to detail and excellent written communication.
- An understanding of luxury customer expectations and brand standards.
- Comfortable working across multiple priorities in a fast-moving environment.
- Experience in luxury or childrenswear is a bonus, not a requirement.
Benefits
- Hybrid working – Monday to Thursday in our Chelsea office, Fridays from home.
- 23 days annual leave plus bank holidays.
- Pension contribution.
- Generous staff discount across Marie-Chantal.
- Modern workplace with cafe and communal spaces, with regular community events.
- A supportive, collaborative team culture with real scope for growth.
Ecommerce Executive in London employer: Marie-Chantal
At Marie-Chantal, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of West London. Our close-knit team is dedicated to fostering employee growth through hands-on experience and collaborative support, while our hybrid working model and generous benefits, including a staff discount and community events, ensure a fulfilling work-life balance. Join us to be part of a luxury brand that values craftsmanship and modern heritage, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Executive in London
✨Join E-Commerce Groups Online
Get yourself joining some Facebook groups or LinkedIn communities aimed at e-commerce buffs. These are goldmines for spotting job postings and connecting with people already rocking the industry. Plus, you'll get a sense of what companies like Marie-Chantal are looking for!
✨Show Off Your E-Commerce Skills
Think about creating a small personal project—maybe a mock online store or an analysis of a trending product. This can help you stand out when you apply for positions like the Ecommerce Executive at Marie-Chantal. Having something to showcase not only highlights your skills but also shows your enthusiasm for the field!
✨Leverage Your University’s Career Centre
If you're still at uni, don't forget to tap into your career services. They often have exclusive partnerships with e-commerce companies looking for fresh talent. Use this resource to get feedback on your applications or even snag some interview prep tailored to entry-level positions.
✨Connect at E-Commerce Conferences
Keep an eye out for local or virtual e-commerce conferences and events. These gatherings are perfect for meeting insiders at places like Marie-Chantal, and you never know—one casual chat could lead to internship opportunities or insider tips on job openings!
We think you need these skills to ace Ecommerce Executive in London
Some tips for your application 🫡
Highlight Your E-Commerce Knowledge:Since you're aiming for an entry-level role in e-commerce, make sure to showcase any relevant experiences or coursework that demonstrate your understanding of online retail. Include anything about digital marketing, customer engagement, or e-commerce platforms. We want to see your passion for the industry!
Show Off Your Analytical Skills:E-commerce is all about data! When writing your CV and cover letter, emphasise any analytical skills you've acquired, whether through school projects or internships. Mention any experience with analytics tools or how you've used data to draw conclusions, even if it's just from personal projects. It makes us notice your potential!
Craft a Compelling Cover Letter:For entry-level positions, a well-written cover letter can really set you apart. Use it to articulate your enthusiasm for e-commerce and how you're eager to learn and grow. Let us know why you're specifically interested in Marie-Chantal and this opportunity—make it personal!
Keep it Simple and Neat:Ensure your application documents are easy to read with a clean design. Use sections clearly, perhaps bullet points for your skills or a neat layout for your experience. As this is an entry-level position, showing clarity and organisation in your application can impress us before we even meet you!
How to prepare for a job interview at Marie-Chantal
✨Know Your E-Commerce Platforms
Familiarise yourself with popular e-commerce platforms like Shopify, WooCommerce, or Magento. Be ready to discuss any hands-on experience you have, even if it's just personal projects or coursework. Showing that you understand the tools of the trade will set you apart!
✨Master the Basics of Online Marketing
Brush up on your knowledge of SEO, email marketing, and social media strategies. During the interview, you might be asked how you would boost sales or improve user engagement on an e-commerce site. Having some ideas or case studies ready to discuss will help demonstrate your enthusiasm and understanding of the industry.
✨Showcase Your Analytical Skills
E-commerce is all about the numbers! Be prepared to discuss how you would use data to inform decisions, perhaps by analysing customer behaviour or sales trends. If you’ve worked with any analytics tools like Google Analytics, make sure to mention it!
✨Demonstrate Your Willingness to Learn
As this is an entry-level position, we really want to see your enthusiasm for the field. Be ready to talk about what excites you about e-commerce and your eagerness to absorb knowledge from your potential teammates at Marie-Chantal. Show them that you're not just looking for a job, but an opportunity to grow and contribute!
