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- Tasks: Engage with customers via calls, emails, and chats to resolve their queries.
- Company: Xplor empowers businesses with innovative tech solutions for seamless operations.
- Benefits: Enjoy flexible work options, unlimited LinkedIn Learning access, and inclusive parental leave.
- Why this job: Make a real impact by enhancing customer experiences in a supportive team environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a detail-oriented mindset are essential.
- Other info: Join a diverse team committed to community building and personal growth.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join the Xplor Team as a Customer Service Advisor!
Location: Newcastle upon Tyne, UK
Type: Full-time
Company: Xplor
About Us: At Xplor, we’re all about helping people make the most of their day—because when they succeed, so do we! We empower small and medium-sized businesses with cloud-based tech that makes running their operations a breeze. Our mission? Simple: we build tech that makes life easier and more rewarding.
Your Team And Why You’ll Love it Here: As a Customer Service Advisor, you’ll be on the front lines, solving problems and enriching customer experiences—one conversation at a time. You will be an extension of our clients’ teams, supporting them with our comprehensive suite of technologies, payment capabilities, and value-added services to help their businesses thrive.
What You’ll Do:
- Be the First Point of Contact: Answer calls, emails, and chats with a positive attitude, resolving issues on the spot.
- Problem-Solve Like a Pro: Tackle customer queries about accounts and contracts, escalating only when absolutely necessary.
- Share Learning: Capture learning from queries and issues to help us with our continuous improvement.
- Keep Things Running Smoothly: Handle overdue balances, manage client communications, and keep our systems updated with precision.
- Succeed Daily: Utilise our scripts and materials to achieve Xplor’s service levels and priorities.
What We’re Looking For:
- Customer Whisperer: You’re a people person with top-notch communication skills.
- Problem-Solving Ace: You don’t just identify problems—you find solutions.
- Detail-Oriented Dynamo: You spot the small stuff and document it clearly.
- Team Player Extraordinaire: You know when to roll up your sleeves and dive in.
- Adaptability: Fast-paced environments, with no two days being the same.
Why Xplor?
- Learning & Growth: Unlimited access to LinkedIn Learning.
- Work-Life Balance: Flexible work options that suit your lifestyle.
- Inclusivity Matters: 12 weeks of Gender Neutral Paid Parental Leave and a commitment to diversity.
- Community Vibes: We’re all about creating lasting communities, starting with our team.
Ready to Apply? If you’re ready to make an impact, apply now! Send your CV and a note (don’t forget to include the word "moonshot" at the top so we know you’re detail-oriented).
We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process.
Xplor is dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community.
Customer Service Advisor - Careers at Xplor Technologies employer: Mariana Tek
Contact Detail:
Mariana Tek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Careers at Xplor Technologies
✨Tip Number 1
Familiarise yourself with Xplor's products and services. Understanding their cloud-based tech and payment solutions will help you answer customer queries more effectively and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can prepare you for the types of inquiries you might encounter, showcasing your problem-solving abilities during the interview.
✨Tip Number 3
Highlight your adaptability in fast-paced environments. Share examples from previous roles where you successfully managed multiple tasks or resolved issues quickly, as this aligns with what Xplor is looking for in a Customer Service Advisor.
✨Tip Number 4
Make sure to mention 'moonshot' at the top of your application as instructed. This small detail shows that you pay attention to instructions and are detail-oriented, which is crucial for the role.
We think you need these skills to ace Customer Service Advisor - Careers at Xplor Technologies
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to emphasise your communication skills and problem-solving abilities in your CV and cover letter. Use specific examples from your past experiences that demonstrate how you've successfully handled customer inquiries.
Include 'Moonshot': Don’t forget to include the word 'moonshot' at the top of your application. This shows attention to detail and ensures your application stands out to the hiring team.
Address Mr. Pineapple Express: In your cover letter, make sure to mention Mr. Pineapple Express. This is a requirement for your application and will show that you’ve read the job description thoroughly.
Tailor Your Application: Customise your CV and cover letter to reflect the values and mission of Xplor Technologies. Show how your personal goals align with their commitment to making life easier and more rewarding for clients.
How to prepare for a job interview at Mariana Tek
✨Show Your People Skills
As a Customer Service Advisor, your communication skills are key. Be prepared to demonstrate how you effectively engage with customers, whether it's through phone calls, emails, or chats. Share examples of past experiences where you resolved issues and enhanced customer satisfaction.
✨Problem-Solving Examples
Xplor values problem solvers. Think of specific instances where you've tackled customer queries or challenges. Highlight your approach to finding solutions and how you escalated issues only when necessary, showcasing your ability to handle situations independently.
✨Attention to Detail
Being detail-oriented is crucial for this role. Prepare to discuss how you ensure accuracy in your work, whether it’s managing client communications or updating systems. Mention any tools or methods you use to keep track of important details.
✨Emphasise Teamwork
Xplor looks for team players. Be ready to talk about how you collaborate with colleagues to achieve common goals. Share examples of how you've supported your team in a fast-paced environment and contributed to a positive workplace culture.
