Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Champion knowledge sharing and enable teams to improve customer experience.
- Company: Join MariaDB, a leader in open-source database technology.
- Benefits: Remote work, collaborative culture, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace that values innovation and empowerment.
- Why this job: Make a real impact on technology while working with top professionals.
- Qualifications: 3+ years in technical support or knowledge management; KCS v6 knowledge preferred.
The predicted salary is between 60000 - 80000 £ per year.
Remote - US
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used every day. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
We’re looking for a KCS Enablement Specialist in a contract position with a passion for knowledge sharing and technical enablement to champion Knowledge-Centered Service (KCS) practices across our open-source database support organization. In this role, you’ll be responsible for enabling support, engineering, and community teams to effectively capture and share knowledge that supports faster issue resolution, improves customer experience, and empowers our user community. You will work closely with support engineers, technical writers, DBAs, and community contributors to embed a knowledge-first culture that aligns with the unique demands of the open-source ecosystem.
Responsibilities- Champion the adoption of KCS v6 practices across technical support and field engineering teams.
- Design and deliver KCS onboarding, role-based training, and continuous education programs.
- Support KCS Contributor, Publisher, and Coach development paths.
- Establish and streamline workflows for knowledge capture during support and engineering interactions.
- Align tooling (e.g., ticketing and knowledge base systems) with KCS practices to support seamless content creation and reuse.
- Identify gaps and pain points in current knowledge sharing processes and propose improvements.
- Monitor the health of the knowledge base: article relevance, reuse, accuracy, and findability.
- Collaborate with DB experts and support leads to ensure content reflects current open-source database best practices.
- Establish quality standards and review processes specific to database content (e.g., troubleshooting, performance tuning, replication issues).
- Track and report KCS metrics such as article reuse, contribution rates, time to publish, and self-service success.
- Deliver insights on adoption progress and impact on support KPIs (case deflection, resolution time, CSAT).
- Partner with documentation, product, and community teams to align knowledge efforts across channels (internal KB, public docs, forums, GitHub).
- Work with contributors from the open-source community to ensure knowledge is shared back when appropriate.
- 3+ years of experience in technical support enablement, knowledge management, or support operations in a technical or open-source environment.
- Strong knowledge of KCS v6 methodology (KCS Practices or Coach certification preferred).
- Exposure to open-source databases such as PostgreSQL, MySQL, MariaDB, MongoDB, or similar.
- Experience with knowledge management platforms (e.g., Confluence, Salesforce Knowledge, ServiceNow, Guru).
- Proven ability to deliver effective training and coaching to technical teams.
- Excellent communication, facilitation, and project coordination skills.
- Direct contributions to or experience working with open-source communities.
- Hands-on experience with database troubleshooting, architecture, or performance tuning.
- Experience leading KCS programs in fast-growing SaaS or open-source organizations.
- Familiarity with DevOps workflows, CI/CD, or containerized database deployments.
Location: Remote - US
What’s in it for you? Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities.
Equal Opportunity Statement: At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal-opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone. MariaDB does not sponsor work visas or relocation. MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. As set forth in MariaDB plc’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
KCS (Knowledge Centered Service) Enablement Expert employer: MariaDB
Contact Detail:
MariaDB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KCS (Knowledge Centered Service) Enablement Expert
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at MariaDB. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio or examples of your work, share them during interviews. It’s a great way to demonstrate your expertise in KCS practices and knowledge management.
✨Tip Number 3
Prepare for the interview by diving deep into MariaDB’s products and community. Understanding their open-source ecosystem will help you connect your experience with their needs, making you a standout candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the MariaDB team.
We think you need these skills to ace KCS (Knowledge Centered Service) Enablement Expert
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with KCS practices and knowledge management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for Knowledge Sharing: In your application, let us know why you’re passionate about knowledge sharing and technical enablement. Share examples of how you've championed these practices in previous roles – we love hearing about your experiences!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at MariaDB.
How to prepare for a job interview at MariaDB
✨Know Your KCS Inside Out
Make sure you have a solid understanding of KCS v6 methodology. Brush up on the key practices and be ready to discuss how you've applied them in previous roles. This will show your passion for knowledge sharing and technical enablement.
✨Showcase Your Technical Savvy
Familiarise yourself with open-source databases like MariaDB, PostgreSQL, or MySQL. Be prepared to talk about your experience with these technologies and how they relate to KCS practices. This will demonstrate your ability to align with the technical demands of the role.
✨Prepare Real-World Examples
Think of specific instances where you've successfully implemented knowledge management strategies or training programs. Sharing these examples will highlight your hands-on experience and problem-solving skills, making you a standout candidate.
✨Engage with the Community
If you've contributed to open-source projects or communities, be sure to mention this during your interview. It shows your commitment to collaboration and knowledge sharing, which are crucial for the KCS Enablement Expert role.