MARIA TASH is seeking a Store Manager to lead our Harrods concession. The role is responsible for overall concession performance, team leadership, client development, and delivery of a consistent luxury client experience within the Harrods environment.
About MARIA TASH
MARIA TASH has defined luxury piercing through innovative design, technical expertise, and a client-led approach to styling. With a global presence and strong brand recognition, the company delivers a highly curated retail experience rooted in artistry, precision, and service excellence.
The Role
The Store Manager is responsible for overall concession performance, team leadership, and delivery of a consistent luxury client experience. This role drives business results through client development, operational execution, and team performance, while maintaining MARIA TASH brand standards and effective partnership with Harrods.
Key Responsibilities
- Drive achievement of sales targets, KPIs, and fiscal plans through proactive clienteling and team performance
- Ensure a consistent, high-quality client experience across all touchpoints
- Recruit, onboard, develop, and retain talent, with a focus on accountability, performance, and building future leaders
- Partner with MARIA TASH leadership, marketing, and Harrods stakeholders on client activations, product launches, and visual merchandising standards Oversee daily concession operations including inventory, scheduling, security, and operational compliance, including applicable Harrods site requirements
- Act as a MARIA TASH brand ambassador and uphold brand standards in presentation, service, and the overall concession environment
- Maintain flexibility to work days, evenings, weekends, and other hours required to support business and Harrods trading needs
Qualifications & Experience
- 3-4+ years of experience in luxury retail, jewellery, or client-facing environments, including 2-4+ years of leadership experience managing teams
- Strong leadership, communication, coaching, and organisational skills
- Proven ability to drive business through client development, repeat sales, and high-value relationship management Experience using CRM and clienteling tools to support client engagement and retention
- Ability to operate effectively in a fast-paced, client-driven concession environment
- Experience in fine jewellery or luxury accessories is preferred
- Ability to build and maintain effective working relationships with clients, MARIA TASH colleagues and leadership, Harrods management, and external partners
What we offer
- Competitive salary and performance-based bonus
- Exclusive employee discounts on jewellery
- Training and development opportunities
- A luxury retail environment within Harrods
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