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For Companies At a Glance
- Tasks: Lead sales and customer engagement for care homes, ensuring exceptional experiences.
- Company: A caring organisation focused on delivering outstanding customer service.
- Benefits: Competitive salary, private medical cover, flexible working, and generous holiday allowance.
- Why this job: Make a meaningful difference in people's lives while developing your career.
- Qualifications: Sales or customer service experience; strong communication and relationship-building skills.
- Other info: Dynamic role with opportunities for personal growth and community networking.
The predicted salary is between 40000 - 56000 £ per year.
Location: Ideally Aylesbury (with support for homes in Bicester and Buckingham)
Salary: £40,000 Bonus
Contract: Full-time, flexible working patterns available
Are you a relationship-builder with a passion for delivering exceptional customer experiences? Do you thrive in a role where every interaction can make a meaningful difference to someone’s life? We’re looking for a Regional Customer Relations Manager to join our team and drive the growth of our care homes across the region. This is a fantastic opportunity for someone with a background in sales or customer service who wants to bring empathy, professionalism and energy to a role that truly matters.
About the Role
As our Regional Customer Relations Manager, you’ll lead on all direct sales and enquiry-management activity across our homes in Aylesbury, Bicester and Buckingham. You’ll be the first point of contact for prospective residents and their families, guiding them through the enquiry journey with warmth, clarity and confidence. Your work will directly support our mission to provide outstanding care — ensuring every potential resident feels informed, supported and welcomed from the very first conversation.
Key Responsibilities
- Plan, prioritise and deliver sales and customer engagement activities to achieve agreed targets.
- Respond promptly to all enquiries, ensuring a smooth and positive journey from initial contact to home visit and conversion.
- Maintain accurate records of all enquiries and referrals, tracking progress through to final decision.
- Coordinate assessments with Home Managers where required.
- Develop and implement respite-to-permanent conversion plans.
- Ensure all income processing and finance documentation is completed for successful conversions.
- Provide regular activity reports to the Home Manager, Commercial Business Partner and Regional Director.
- Build strong internal and external relationships to support the success of each home.
- Network within the local community to raise awareness and support marketing activities.
- Monitor competitor activity and share insights with the wider team.
- Gather and share content for the company website, including blogs and updates.
About You
We’re looking for someone who brings both professionalism and heart to their work.
Experience & Skills
- Strong background in sales and/or customer service.
- Ability to manage multiple priorities and stakeholders.
- Experience in social care is an advantage but not essential.
- Excellent communication and relationship-building skills.
- Confident using MS Outlook, Word and Excel.
- Full UK driving licence (regional travel required).
- Organised, proactive and able to work flexibly when needed.
- Empathetic, approachable and committed to delivering exceptional service.
What We Offer
Alongside a competitive salary and bonus structure, we provide a comprehensive benefits package designed to support your wellbeing, development and work–life balance:
- Private medical cover (Bupa)*
- 4x salary life assurance (after 6 months)
- Royal London pension scheme
- Personal car lease options via salary sacrifice/*
- Discounts across major retailers, leisure providers and hospitality
- 25 days holiday plus bank holidays
- Holiday purchase scheme
- Simply Health cashback plan* (including virtual GP access for you and up to 4 children)
- Enhanced maternity, paternity and adoption pay
- Flexible working patterns
- Cycle to work scheme/*
- Service recognition awards
- Training and development opportunities
- Employee Assistance Programme
- Wellbeing support
- Discounted gym membership
- Blue Light Card eligibility
- Subsidised BHSF Sick Pay Cover
- Additional BHSF cover options (Life, Cancer, Personal Accident)
- Free Company Shop membership
- Free Will Service
- Concerts for Carers access
- Leeds Credit Union savings and loans
- Taste Card
- Tickets for Good
- Tax Refund Company support
- Some benefits available after 12-week probation
All benefits are subject to salary sacrifice rules.
If you’re ready to bring your sales expertise, people skills and passion for care into a role where you can make a real impact, we’d love to hear from you.
Locations
Regional Customer Relations Manager in Leeds, Yorkshire employer: Maria Mallaband Care Group
Contact Detail:
Maria Mallaband Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Relations Manager in Leeds, Yorkshire
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks who work in care homes. Building relationships can open doors that you didn’t even know existed!
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that dream job. Prepare a short, engaging summary of your experience and what you bring to the table as a Regional Customer Relations Manager. Make it memorable!
✨Tip Number 3
Follow up after interviews or networking events. A simple thank-you email can go a long way in keeping you top of mind. Share something specific from your conversation to show you were engaged and interested. It’s all about building those connections!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace Regional Customer Relations Manager in Leeds, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Customer Relations Manager role. Highlight your sales and customer service experience, and show us how your skills align with our mission of delivering exceptional care.
Show Your Passion: We want to see your enthusiasm for building relationships and providing outstanding customer experiences. Share specific examples in your application that demonstrate your empathy and commitment to making a difference in people's lives.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see how you fit the role and what you bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Maria Mallaband Care Group
✨Know Your Customer Journey
Familiarise yourself with the entire customer journey from initial enquiry to conversion. Be ready to discuss how you would guide prospective residents and their families through this process, showcasing your empathy and communication skills.
✨Showcase Your Sales Experience
Prepare specific examples from your past roles where you've successfully managed sales or customer service activities. Highlight how you achieved targets and built relationships, as this will resonate well with the hiring team.
✨Research the Company and Competitors
Dive into understanding the company’s mission and values, as well as its competitors in the region. Being able to discuss insights about competitor activity and how you can contribute to the company's success will set you apart.
✨Prepare Questions That Matter
Think of thoughtful questions to ask during the interview that reflect your interest in the role and the company. Inquire about their approach to customer engagement and how they measure success in the Regional Customer Relations Manager position.
