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- Tasks: Lead hospitality services, ensuring top-notch care and a supportive environment for residents.
- Company: Join the Maria Mallaband Care Group, a leading care provider in the UK.
- Benefits: Competitive salary, health perks, flexible work, and discounts on leisure activities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong leadership abilities required.
- Other info: Enjoy career growth opportunities and a vibrant team culture.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.
The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.
You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.
We are only able to accept applicants who have the right to work in the UK and live within a commutable distance to the location of the job role.
Key tasks:- Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members, ensuring people are cared for in a safe, hygienic environment.
- Upholding the environmental standards within the home, coordinating between the housekeeping, laundry, maintenance and care team.
- Ensuring all decisions are made in the best interest of the home and its residents.
- Building relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
- Providing effective leadership to all hospitality and ancillary staff members.
- Ensuring costs are controlled and revenue opportunities are effectively sourced and delivered.
- Holding regular briefings and communication meetings with the Registered Manager and Senior Operations team.
- Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.
- Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare).
- Degree or diploma in Hotel Management or equivalent.
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
- Excellent leadership skills.
- Exceptional communication skills.
In return for all of this you will receive a competitive salary package plus:
- Simply Health – company funded, providing cashback for prescriptions, optical and dental costs.
- 24/7 virtual GP access plus more for you and up to 4 children.
- Early Pay – Access to earned pay prior to payday.
- Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
- An exclusive discount on Tastecard - dine out with up to 50% off total food bill.
- Free criminal record checks.
- Pension Scheme with Nest.
- Flexible working patterns.
- Cycle to work scheme.
- Service recognition.
- Training support and development opportunities.
- Employee Assistance Programme.
- Wellbeing support.
- Discounted gym membership.
*Benefits require completion of a 12-week probationary period before they can be accessed.
Hospitality Services Manager in Knaphill employer: Maria Mallaband Care Group
Contact Detail:
Maria Mallaband Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Services Manager in Knaphill
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the hunt for a Hospitality Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At StudySmarter, we believe that understanding what makes a place tick can help you tailor your responses and show how you fit into their vision of providing top-notch care.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've motivated a team or improved service delivery. This will help you shine during interviews and demonstrate your exceptional communication skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Maria Mallaband Care Group family and contributing to their mission of outstanding hospitality.
We think you need these skills to ace Hospitality Services Manager in Knaphill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hospitality Services Manager role. Highlight your relevant experience and skills that match the job description, especially your leadership and communication abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements in previous roles. Use specific examples of how you've improved service delivery or led successful teams to demonstrate your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Maria Mallaband Care Group
✨Know Your Hospitality Inside Out
Make sure you brush up on your knowledge of hospitality services, especially in a care setting. Understand the key responsibilities of a Hospitality Services Manager and be ready to discuss how your experience aligns with maintaining high standards in service delivery.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you've motivated a team or improved service quality. Be ready to explain how you would inspire your team to create a positive environment for both staff and residents.
✨Communicate Effectively
Practice clear and confident communication. Since exceptional communication skills are crucial for this role, consider how you can demonstrate this during the interview. Use specific examples to show how you've successfully managed relationships with both staff and customers.
✨Understand Budget Management
Familiarise yourself with budget management principles, as you'll need to discuss your experience with managing costs and revenue opportunities. Be prepared to share how you've successfully forecasted results in previous roles and how you plan to apply this knowledge at Maria Mallaband Care Group.