Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch hospitality services in a care environment.
- Company: Join Maria Mallaband Care Group, a leading care provider in the UK focused on quality service.
- Benefits: Enjoy flexible working, health perks, discounts, and training opportunities.
- Why this job: Make a real impact by enhancing residents' experiences in a supportive and dynamic workplace.
- Qualifications: Experience in hospitality management and strong leadership skills are essential.
- Other info: Must be eligible to work in the UK and live within commuting distance.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.
The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.
You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.
We are only able to accept applicants who have the right to work in the UK and live within a commutable distance to the location of the job role.
Key tasks:- Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members, ensuring people are cared for in a safe, hygienic environment.
- Upholding the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
- Ensuring all decisions are made in the best interest of the home and its residents.
- Building relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
- Providing effective leadership to all hospitality and ancillary staff members.
- Controlling costs and effectively sourcing and delivering revenue opportunities.
- Holding regular briefings and communication meetings with the Registered Manager and Senior Operations team.
- Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.
- Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare).
- Degree or diploma in Hotel Management or equivalent.
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property (does not have to be healthcare).
- Excellent leadership skills.
- Exceptional communication skills.
In return for all of this you will receive a competitive salary package plus:
- Simply Health – company funded, providing cashback for prescriptions, optical and dental costs, 24/7 virtual GP access plus more for you and up to 4 children.
- Early Pay – Access to earned pay prior to payday.
- Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
- An exclusive discount on Tastecard - dine out with up to 50% off total food bill.
- Free criminal record checks.
- Pension Scheme with Nest.
- Flexible working patterns.
- Cycle to work scheme.
- Service recognition.
- Training support and development opportunities.
- Employee Assistance Programme.
- Wellbeing support.
- Discounted gym membership.
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage.
Hospitality Services Manager employer: Maria Mallaband Care Group
Contact Detail:
Maria Mallaband Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Services Manager
✨Tip Number 1
Network within the hospitality sector by attending industry events or joining relevant online forums. This can help you connect with professionals who might provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 2
Research the Maria Mallaband Care Group and understand their values and mission. Tailoring your conversations during interviews to reflect how your experience aligns with their goals can make a strong impression.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting measurable outcomes can demonstrate your effectiveness as a leader.
✨Tip Number 4
Familiarise yourself with current trends in hospitality management, especially those related to customer service and sustainability. Showing that you're up-to-date can set you apart from other candidates.
We think you need these skills to ace Hospitality Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management. Focus on leadership roles and any specific achievements that demonstrate your ability to maintain high standards in service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly in leading teams and managing service quality.
Highlight Relevant Experience: In your application, emphasise any previous roles that involved budget management, team leadership, and customer service excellence. Use specific examples to illustrate your successes in these areas.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in hospitality management.
How to prepare for a job interview at Maria Mallaband Care Group
✨Showcase Your Leadership Skills
As a Hospitality Services Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, motivating staff, and creating a positive work environment. Share specific examples of how you've inspired your team to achieve high standards.
✨Demonstrate Your Understanding of Hospitality Standards
Familiarise yourself with the five-star service standards expected in hospitality. During the interview, highlight your knowledge of maintaining these standards and how you would implement them in the role. Discuss any relevant experience you have in ensuring exceptional service delivery.
✨Discuss Budget Management Experience
Since managing budgets and revenue proposals is crucial for this role, be ready to talk about your experience in financial management. Provide examples of how you've successfully controlled costs and identified revenue opportunities in your previous positions.
✨Prepare Questions About Team Dynamics
Show your interest in the company culture by preparing thoughtful questions about team dynamics and communication practices. This demonstrates that you value collaboration and are keen on fostering a supportive environment, which aligns with the role's requirements.
