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- Tasks: Lead a team to deliver top-notch hospitality services in a care environment.
- Company: Join the Maria Mallaband Care Group, a leading care provider in the UK.
- Benefits: Enjoy competitive pay, health perks, flexible hours, and training support.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong communication skills required.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom. The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all. You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships. We are only able to accept applicants who have the right to work in the UK and live within a commutable distance to the location of the job role.
Key tasks:
- Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
- To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
- Ensure all decisions are made in the best interest of the home and its residents.
- To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
- Provide effective leadership to all hospitality and ancillary staff members.
- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
- Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team.
- Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.
What are we looking for?
- Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare).
- Degree or diploma in Hotel Management or equivalent.
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property (does not have to be healthcare).
- Excellent leadership skills.
- Exceptional communication skills.
In return for all of this you will receive a competitive salary package plus:
- Simply Health – company funded, providing cashback for prescriptions, optical and dental costs.
- 24/7 virtual GP access plus more for you and up to 4 children.
- Early Pay – Access to earned pay prior to payday.
- Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
- An exclusive discount on Tastecard - dine out with up to 50% off total food bill.
- Free criminal record checks.
- Pension Scheme with Nest.
- Flexible working patterns.
- Cycle to work scheme.
- Service recognition.
- Training support and development opportunities.
- Employee Assistance Programme.
- Wellbeing support.
- Discounted gym membership.
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage.
Locations
Hospitality Services Manager in Guildford, Surrey employer: Maria Mallaband Care Group
Contact Detail:
Maria Mallaband Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Services Manager in Guildford, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. When you know what they stand for, you can tailor your responses to show how you fit right in with their team and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and skills. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hospitality Services Manager in Guildford, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hospitality Services Manager role. Highlight your relevant experience in hospitality, especially any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Maria Mallaband Care Group. Keep it engaging and personal – we love a good story!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to showcase your leadership experience. Share examples of how you've motivated and inspired your team in the past. We’re all about creating a positive working environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Maria Mallaband Care Group
✨Know Your Hospitality Inside Out
Make sure you brush up on your knowledge of hospitality services, especially in a care setting. Be ready to discuss how you would maintain high standards and lead your team effectively. Think about specific examples from your past experience that showcase your leadership and service delivery skills.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you motivate your team. Consider sharing stories where you successfully inspired staff or improved service quality. This will demonstrate your ability to create a positive working environment, which is crucial for the role.
✨Understand the Importance of Communication
Effective communication is key in this role. Be prepared to discuss how you would hold briefings and keep everyone informed. You might want to think of examples where your communication skills led to better teamwork or enhanced service delivery.
✨Budget Management Know-How
Since managing budgets is part of the job, be ready to discuss your experience with financial management. Bring examples of how you've controlled costs or sourced revenue opportunities in previous roles. This will show that you can handle the financial aspects of the position confidently.