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- Tasks: Manage sales activities and customer relations to boost care home bed sales.
- Company: Join MMCG, a forward-thinking company dedicated to community care and support.
- Benefits: Enjoy flexible working, 25 days holiday, and discounts on various retailers.
- Why this job: Make a real impact in the community while developing your sales skills.
- Qualifications: Strong communication skills and a commercial background are essential.
- Other info: Opportunities for training and personal development await you!
The predicted salary is between 36000 - 60000 £ per year.
We are excited to be recruiting for a Customer Relations Manager to join our Sales & Marketing team. The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets. This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.
Main responsibilities:
- Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
- Support home visits during the initial stages of the enquiry process.
- Effectively track enquiry/referrals from initial contact through to final decision.
- Encourage a permanent conversion of enquiries and liaise with the Finance team to ensure Income Processing is updated.
- Activity reporting to the Home Manager and Regional Director as agreed.
- Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
- Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
- Support the creation of marketing collateral.
- Attend and carry out presentations at external customer meetings and internal meetings with other company functions.
Knowledge and experience:
- Excellent communication skills.
- Strong commercial background with experience in lead generation.
- Demonstrable successful sales record.
- Ability to develop and nurture relationships with customers and key internal/external stakeholders.
- Ability to work against targets and deadlines.
- Previous experience in social care highly desirable but not essential.
At MMCG we offer a variety of benefits, including:
- Simply Health – company funded, providing cashback for prescriptions, optical and dental costs.
- 24/7 virtual GP access plus more for you and up to 4 children.
- Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc.
- Online and instore discounts.
- Vectis Card – instant discount card.
- Pension Scheme with Nest.
- Personal car leases via salary sacrifice.
- 25 days holiday plus bank holidays.
- Holiday Flex – purchase additional holiday.
- Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment.
- Flexible working patterns.
- Cycle to work scheme.
- Recommend a friend.
- Service recognition.
- Training support and development opportunities.
- Employee Assistance Programme.
- Wellbeing support.
- Discounted gym membership.
- Eligible for a Blue Light Card.
- Subsidised BHSF Sick Pay Cover.
- BHSF, Life Cover, Cancer Cover, Personal Accident Cover.
- Free The Company Shop membership.
- Free Will Service.
- Concerts for Carers.
*Benefits require completion of a 12-week probationary period before they can be accessed. **Benefit subject to deduction not taking colleague below National Living Wage.
If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!
Customer Relations Manager in Bedford employer: Maria Mallaband Care Group
Contact Detail:
Maria Mallaband Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager in Bedford
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and specific challenges faced by potential service users can help you tailor your approach and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the social care sector. Attend local events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your sales achievements in detail. Be ready to share specific examples of how you've successfully generated leads and converted enquiries in previous roles, as this will showcase your ability to meet the targets set for the Customer Relations Manager position.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to align your answers with our company culture during the interview, making you a more attractive candidate.
We think you need these skills to ace Customer Relations Manager in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and sales. Emphasise any previous roles where you successfully generated leads or managed customer relationships, particularly in the social care sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and commercial mindset. Mention specific examples of how you've met sales targets and developed relationships with stakeholders, aligning your experiences with the job description.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills and ability to work against targets. If you have experience in networking and marketing activities, be sure to include that as well.
Show Enthusiasm for the Role: Express your passion for the role and the company in your application. Mention why you are excited about the opportunity to represent the care home within the local community and how you can contribute to its success.
How to prepare for a job interview at Maria Mallaband Care Group
✨Showcase Your Communication Skills
As a Customer Relations Manager, excellent communication is key. Be prepared to demonstrate your ability to communicate effectively by sharing examples of how you've successfully engaged with customers and stakeholders in the past.
✨Highlight Your Sales Achievements
Make sure to discuss your previous sales experience and any targets you've met or exceeded. Use specific metrics to illustrate your success in lead generation and sales conversion, as this will resonate well with the interviewers.
✨Demonstrate Relationship-Building Skills
The role requires nurturing relationships with both customers and internal teams. Prepare to share stories that highlight your ability to build rapport and maintain long-term relationships, which is crucial for success in this position.
✨Research the Company and Community
Familiarise yourself with the company’s values and the local community. Being able to discuss how you can raise care home awareness through community networking will show your commitment and understanding of the role's responsibilities.
