At a Glance
- Tasks: Lead a team to deliver top-notch hospitality services in a care environment.
- Company: Join the Maria Mallaband Care Group, a leading care provider in the UK.
- Benefits: Enjoy competitive salary, health perks, flexible hours, and discounts on various services.
- Other info: Great career growth opportunities and supportive work culture.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong leadership abilities required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom. The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.
You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships. We are only able to accept applicants who have the right to work in the UK and live within a commutable distance to the location of the job role.
Key tasks:- Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
- To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
- Ensure all decisions are made in the best interest of the home and its residents.
- To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
- Provide effective leadership to all hospitality and ancillary staff members.
- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
- Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team.
- Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.
- Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare).
- Degree or diploma in Hotel Management or equivalent.
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property (does not have to be healthcare).
- Excellent leadership skills.
- Exceptional communication skills.
In return for all of this you will receive a competitive salary package plus:
- Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children.
- Early Pay – Access to earned pay prior to payday.
- Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
- An exclusive discount on Tastecard - dine out with up to 50% off total food bill.
- Free criminal record checks.
- Pension Scheme with Nest.
- Flexible working patterns.
- Cycle to work scheme.
- Service recognition.
- Training support and development opportunities.
- Employee Assistance Programme.
- Wellbeing support.
- Discounted gym membership.
*Benefits require completion of a 12-week probationary period before they can be accessed. **Benefit subject to deduction not taking colleague below National Living Wage.
Hospitality Services Manager in Ottery St Mary employer: Maria Mallaband Care Group Ltd
Maria Mallaband Care Group is an exceptional employer, dedicated to providing a supportive and positive work environment for its employees. As a Hospitality Services Manager, you will benefit from competitive salary packages, comprehensive health support, and numerous opportunities for professional growth within the care sector. With a strong emphasis on employee wellbeing and flexible working patterns, you will be part of a team that values your contributions and fosters long-term relationships with both staff and residents.
Contact Details:
Maria Mallaband Care Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Services Manager in Ottery St Mary
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. When you know what they stand for, you can tailor your responses to show how you fit right in with their team and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hospitality Services Manager in Ottery St Mary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hospitality Services Manager role. Highlight your relevant experience and skills that match the job description, especially your leadership and communication abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your background makes you the perfect fit for our team. Don’t forget to mention your experience in managing budgets and teams.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to deliver high-quality service. Numbers speak volumes, so if you’ve improved customer satisfaction or managed budgets effectively, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Maria Mallaband Care Group Ltd
✨Know Your Hospitality Inside Out
Make sure you brush up on your knowledge of hospitality services, especially in a care setting. Understand the key aspects of maintaining high standards and how to lead a team effectively. This will show that you're not just familiar with the role but passionate about delivering exceptional service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff or improved service delivery. Being able to articulate your leadership style and how it aligns with the company's values will set you apart.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. You’ll need to demonstrate that you can convey information effectively to both staff and residents. Consider role-playing with a friend to get comfortable discussing your ideas and experiences.
✨Understand the Company Culture
Research Maria Mallaband Care Group and their approach to hospitality within care. Be ready to discuss how your values align with theirs and how you can contribute to their mission of being the best quality care provider in the UK. This shows genuine interest and commitment to the role.
