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- Tasks: Drive sales and build relationships in the care home sector.
- Company: Join a forward-thinking company dedicated to community care.
- Benefits: Enjoy health perks, flexible working, and discounts on everyday expenses.
- Why this job: Make a real difference in people's lives while achieving your career goals.
- Qualifications: Strong communication skills and a knack for sales are essential.
- Other info: Great training support and opportunities for personal growth await you.
The predicted salary is between 36000 - 60000 £ per year.
We are excited to be recruiting for aCustomer Relations Manager to join our Sales & Marketing team,
The Customer Relations Manager will carry out direct sales activities to maintain and develop sales of care home beds to service users and key purchasers, in accordance with agreed business development plans and targets.
This is a great opportunity for a commercially minded professional looking to represent one of our establishments with the local community.
Main responsibilities
- Plan and manage sales activities and customer contact to achieve agreed sales targets and generate enquiries.
- Support home visits during the initial stages of the enquiry process.
- Effectively track enquiry/referrals from initial contact through to final decision.
- Encourage a permanent conversion of enquiries and liaise with the Finance team to insure Income Processing is updated.
- Activity reporting to the Home Manager and Regional Director as agreed.
- Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the success of the care home business.
- Raising care home awareness through local community networking and marketing activities to agreed budgets and timescales.
- Support the creation of marketing collateral.
- Attend and carry out presentations at external customer meetings and internal meetings with other company functions.
Knowledge and experience
- Excellent communication skills
- Strong commercial background with experience in lead generation
- Demonstrable successful sales record
- Ability to develop and nurture relationships with customers and key internal/external stakeholders
- Ability to work against targets and deadlines
- Previous experience in social care highly desirable but not essential
At MMCG we offer a variety of benefits, including:
Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts
Vectis Card – instant discount card
Pension Scheme with Nest
Personal car leases via salary sacrifice*/**
28 days holiday
Holiday Flex – purchase additional holiday**
Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment
Flexible working patterns
Cycle to work scheme*/**
Service recognition
Training support and development opportunities
Employee Assistance Programme
Wellbeing support
Discounted gym membership
Eligible for a Blue Light Card
Subsidised BHSF Sick Pay Cover
BHSF, Life Cover, Cancer Cover, Personal Accident Cover
Free The Company Shop membership
Free Will Service
Concerts for Carers
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage
If this sounds like the opportunity for you and you would like to work for a forward-thinking, empowering employer, apply now to send your details to our Talent team!
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Customer Relations Manager employer: Maria Mallaband Care Group Ltd
Contact Detail:
Maria Mallaband Care Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups, and don’t be shy about introducing yourself. You never know who might have a lead on your dream job!
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to explain who you are and what you do in a way that grabs their attention. Keep it concise and engaging – think of it as your personal sales pitch for the Customer Relations Manager role.
✨Tip Number 3
Follow up! After meeting someone, drop them a quick message to say it was great to chat. This keeps you on their radar and shows you’re genuinely interested in building relationships. Plus, it’s a great way to remind them of your skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Manager role. Highlight your relevant experience in sales and customer relations, and show us how you can contribute to our team.
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or examples of past experiences, let us see your skills shine!
Quantify Your Achievements: When discussing your previous roles, try to include specific numbers or outcomes. Did you exceed sales targets? How many leads did you generate? This helps us understand the impact you've made in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Maria Mallaband Care Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Relations Manager inside out. Familiarise yourself with the company’s values, services, and recent news. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully generated leads or met sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your commercial mindset and ability to drive results.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use active listening and engage in conversation about their experiences. This not only shows your excellent communication skills but also your ability to nurture relationships, which is key for this role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, sales strategies, or how success is measured in the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
