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- Tasks: Lead sales and customer engagement for care homes, ensuring a warm and supportive experience.
- Company: Join a compassionate team dedicated to exceptional customer experiences in the care sector.
- Benefits: Enjoy competitive salary, private medical cover, flexible working, and discounts across major retailers.
- Why this job: Make a meaningful impact on people's lives while developing your career in a rewarding environment.
- Qualifications: Sales or customer service experience; strong communication and relationship-building skills required.
- Other info: Flexible working patterns and excellent training opportunities available.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ideally Aylesbury (with support for homes in Bicester and Buckingham)
Contract: Full-time, flexible working patterns available
Are you a relationship-builder with a passion for delivering exceptional customer experiences? Do you thrive in a role where every interaction can make a meaningful difference to someone’s life? We’re looking for a Regional Customer Relations Manager to join our team and drive the growth of our care homes across the region.
This is a fantastic opportunity for someone with a background in sales or customer service who wants to bring empathy, professionalism and energy to a role that truly matters.
About the Role
As our Regional Customer Relations Manager, you’ll lead on all direct sales and enquiry-management activity across our homes in Aylesbury, Bicester and Buckingham. You’ll be the first point of contact for prospective residents and their families, guiding them through the enquiry journey with warmth, clarity and confidence. Your work will directly support our mission to provide outstanding care — ensuring every potential resident feels informed, supported and welcomed from the very first conversation.
Key Responsibilities
- Plan, prioritise and deliver sales and customer engagement activities to achieve agreed targets.
- Respond promptly to all enquiries, ensuring a smooth and positive journey from initial contact to home visit and conversion.
- Maintain accurate records of all enquiries and referrals, tracking progress through to final decision.
- Coordinate assessments with Home Managers where required.
- Develop and implement respite-to-permanent conversion plans.
- Ensure all income processing and finance documentation is completed for successful conversions.
- Provide regular activity reports to the Home Manager, Commercial Business Partner and Regional Director.
- Build strong internal and external relationships to support the success of each home.
- Network within the local community to raise awareness and support marketing activities.
- Monitor competitor activity and share insights with the wider team.
- Gather and share content for the company website, including blogs and updates.
About You
We’re looking for someone who brings both professionalism and heart to their work.
Experience & Skills
- Strong background in sales and/or customer service.
- Ability to manage multiple priorities and stakeholders.
- Experience in social care is an advantage but not essential.
- Excellent communication and relationship-building skills.
- Confident using MS Outlook, Word and Excel.
- Full UK driving licence (regional travel required).
- Organised, proactive and able to work flexibly when needed.
- Empathetic, approachable and committed to delivering exceptional service.
What We Offer
Alongside a competitive salary and bonus structure, we provide a comprehensive benefits package designed to support your wellbeing, development and work–life balance:
- Private medical cover (Bupa)
- 4x salary life assurance (after 6 months)
- Personal car lease options via salary sacrifice
- Discounts across major retailers, leisure providers and hospitality
- Simply Health cashback plan (including virtual GP access for you and up to 4 children)
- Enhanced maternity, paternity and adoption pay
- Cycle to work scheme
- Service recognition awards
- Training and development opportunities
- Employee Assistance Programme
- Discounted gym membership
- Blue Light Card eligibility
- Subsidised BHSF Sick Pay Cover
- Additional BHSF cover options (Life, Cancer, Personal Accident)
- Free Company Shop membership
- Free Will Service
- Concerts for Carers access
- Leeds Credit Union savings and loans
- Tickets for Good
- Tax Refund Company support
Some benefits available after 12-week probation. All benefits are subject to salary sacrifice rules.
If you’re ready to bring your sales expertise, people skills and passion for care into a role where you can make a real impact, we’d love to hear from you.
Regional Customer Relations Manager in Aylesbury employer: Maria Mallaband Care Group Ltd
Contact Detail:
Maria Mallaband Care Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Relations Manager in Aylesbury
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to share who you are and what you’re looking for in a concise and engaging way. This will help you make a memorable impression and show off your communication skills.
✨Tip Number 3
Follow up after meetings or networking events. A quick message thanking someone for their time can go a long way. It keeps you on their radar and shows that you’re genuinely interested in building relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for passionate individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Regional Customer Relations Manager in Aylesbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and care shine through. We want to see how much you care about making a difference in people's lives, so share any relevant experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the role of Regional Customer Relations Manager. Highlight your sales and customer service experience, and don’t forget to mention any specific achievements that demonstrate your ability to build relationships and drive results.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate clarity, especially since you'll be guiding others through their journey with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Maria Mallaband Care Group Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Regional Customer Relations Manager. Familiarise yourself with the company’s mission and values, especially their focus on exceptional customer experiences. This will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
Since this role is all about building relationships, be prepared to share examples of how you've successfully connected with customers in the past. Highlight your ability to listen, understand their needs, and provide solutions that make a difference in their lives.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing multiple enquiries or dealing with a difficult customer. Think of real-life scenarios from your experience and how you navigated them, showcasing your problem-solving skills and professionalism.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to customer engagement or how they measure success in this position. This not only demonstrates your enthusiasm but also helps you gauge if it’s the right fit for you.
