Mari is seeking an on-site Customer Operations Associate for Winter Wonderland in London. You will act as the first line escalation point for on-site customer complaints, resolve issues, log interactions, and coordinate with ride operators and other departments to maintain guest satisfaction.
You will handle enquiries via Zendesk, phone, email and in person, support special events, and ensure timely responses within the event SLA.
#J-18808-Ljbffr
Onsite Customer Experience & Escalation Specialist employer: MARI
MARI Group is an exceptional employer, offering a vibrant work culture in the heart of central London, where creativity and passion for live experiences thrive. With a hybrid work environment, generous benefits including pension matching, paid parental leave, and wellness programmes, MARI prioritises employee well-being and growth. As a Talent Acquisition Advisor, you'll play a pivotal role in shaping the future of events while enjoying opportunities for professional development in a diverse and inclusive setting.
