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- Tasks: Manage CRM data services and optimise processes using SQL for impactful marketing campaigns.
- Company: Join MARI, a global leader in live experiences across sports, art, and entertainment.
- Benefits: Enjoy hybrid work, pension match, paid parental leave, and flexible time off.
- Other info: Diverse and inclusive workplace committed to meaningful progress in the industry.
- Why this job: Be at the forefront of transforming data systems in a dynamic and creative environment.
- Qualifications: 1 year of CRM experience, SQL proficiency, and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
MARI is a global events and experiences company powering world-defining live experiences. Our portfolio of premium live properties spans sports, art, and entertainment — including the Madrid and Miami Open tennis tournaments, Frieze (a leading voice in contemporary art), and Barrett-Jackson (the premium U.S. collector car auction company). MARI also includes TodayTix Group, the global e-commerce leader for cultural experiences, connecting millions of customers with the best in live entertainment.
Frieze is in the process of transforming how data systems and digital platforms drive the business. The position of CRM Operations Executive sits at the heart of this transition within the Data and Insights Team, laying the foundation of our BAU data services in order to harness the huge potential in data to drive value for the whole organisation. Frieze has an unparalleled opportunity within our market to build up a world‑leading data‑driven CRM program for high‑net‑worth art professionals, art enthusiasts and collectors. Critical to this is the collection, management and use of data within our data and digital ecosystem.
This is a full‑time permanent role and qualified candidates must be based in London.
What You'll Own
- Deliver integral BAU data services to the whole organisation.
- Create procedures in Data Warehouse using SQL to optimise BAU data related tasks.
- Ensure high standards of support for all internal users of the CRM.
- Facilitate the use and awareness of the CRM and other supplementary data systems; including holding regular meetings with internal stakeholder teams to fully comprehend their data dependencies.
- Work with internal stakeholders to appropriately segment and steward new contacts through the CRM.
- Manage the scheduling, segmentation and delivery of data selections for the purposes of email marketing campaigns.
- Identify data barriers to optimal cultivation of Frieze’s audiences, and proactively seek methods to address and improve them.
- Regularly create and execute processes to cleanse and standardise data in the CRM.
- Monitor data quality in the CRM and deliver database training where knowledge gaps arise.
- Ensure that data is being processed in compliance with data protection laws.
- Execute data processes that arise through Data Subject Rights.
- Understand the organisation’s usage of the CRM and make recommendations to the CRM Operations Manager on system improvements.
- Establish and maintain thorough documentation of the BAU processes that the CRM Operations team manage.
- Work with the wider Data and Insights department to drive a culture of data‑led decision making.
- Deputise for the CRM Operations Manager as required.
What You'll Bring
- Minimum 1 year CRM experience.
- Demonstrable proficiency with SQL.
- Experience of Data Warehousing technologies and architecture, specifically mySQL.
- Understanding of data models and relational database structures.
- Experience of data processing, manipulation, cleansing and validation.
- Advanced knowledge and usage of Microsoft Excel.
- Expert knowledge in GDPR and its implementation.
- Knowledge of segmentation, marketing automation and audience engagement strategies.
- Experience of using an email marketing platform, eg MailChimp.
- Strong communication skills, with the ability to translate technical data issues for non‑technical audiences.
- High attention to detail and a methodical approach to data processing.
Desirable Additional Experience
- Experience of processing data for events.
- Experience of using Sugar CRM.
- Experience of using Data Visualisation tools, eg. PowerBI.
Benefits
- Hybrid work environment (blend of in‑office and at‑home days).
- Pension match and access to a bespoke pension scheme.
- Paid Parental Leave.
- Employee Assistance Programme.
- Enhanced gyms, wellness and financial wellbeing apps access via Wellhub.
- Flexible Paid Time Off.
Our Diversity & Inclusion Statement
MARI believes in the power of live experiences to unite people — and we know that can only be achieved when we reflect the full diversity of the world around us. As a global company that shapes culture across sports, art, and entertainment, we are committed to fostering an inclusive workplace and to practicing anti‑discrimination across race, gender identity, sexual orientation, disability, and beyond. We recognise that systemic inequality and discrimination remain challenges across the events and entertainment industry, and we are dedicated to driving meaningful progress — both within our own organisation and across the wider industry we are proud to be part of.
CRM Operations Executive (Frieze) in London employer: Mari
Contact Detail:
Mari Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Operations Executive (Frieze) in London
✨Tip Number 1
Get to know the company inside out! Research MARI and Frieze, understand their values, and be ready to discuss how your skills can help them achieve their goals. This shows genuine interest and can set you apart from other candidates.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to CRM operations and data management. Use examples from your past experience to demonstrate your skills, especially with SQL and data processing. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at MARI and Frieze.
We think you need these skills to ace CRM Operations Executive (Frieze) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Operations Executive role. Highlight your relevant experience, especially with SQL and data management, to show us you’re the perfect fit for our team.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your proficiency in data processing and CRM systems. We want to see how you’ve made an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role at Frieze and how your background aligns with our mission. Keep it engaging and personal to grab our attention.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Mari
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description, especially if you have experience with Sugar CRM or similar platforms. Brush up on your SQL skills too, as you'll likely be asked about how to optimise data tasks.
✨Showcase Your Data Skills
Prepare to discuss your experience with data processing, cleansing, and validation. Be ready to give examples of how you've tackled data quality issues in the past and how you can apply that knowledge to Frieze’s audience cultivation.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. Think about how you would describe complex data issues to non-technical stakeholders and prepare a few examples.
✨Understand GDPR and Compliance
Brush up on your knowledge of GDPR and data protection laws, as this is crucial for the role. Be prepared to discuss how you’ve ensured compliance in previous roles and how you would approach data subject rights at Frieze.