At a Glance
- Tasks: Create unforgettable experiences for guests while leading a dynamic team at Battersea Power Station.
- Company: Join The Chimney Lift, a vibrant attraction with a focus on guest experience.
- Benefits: Enjoy flexible shifts, staff discounts, free food during shifts, and fun company events.
- Other info: Perfect for those looking to grow in hospitality and visitor attractions.
- Why this job: Develop your leadership skills while making every guest visit memorable and enjoyable.
- Qualifications: Friendly, confident, and excellent communication skills; previous experience is a plus but not essential.
The predicted salary is between 30285 - 37015 £ per year.
Ready to take the next step? Join The Chimney Lift as an Attraction Supervisor and help create memorable experiences for our guests at Battersea Power Station. You’ll be a positive, approachable presence on the floor, supporting your colleagues, leading by example and helping every visit run smoothly. This is a hands-on role combining Guest Experience and Guest Operations with the opportunity to lead the attraction as Floor Manager, typically for 2–3 shifts per week when working a full schedule. You’ll also provide extra support across the attraction during our busiest periods. It’s a great opportunity to develop your leadership skills while remaining at the heart of the guest experience.
Responsibilities:
- Deliver Memorable Guest Interactions: Welcome guests warmly, share engaging stories and facts about Battersea Power Station, and adapt your approach to different audiences. Guide guests through interactive gallery spaces, talks and presentations with confidence and enthusiasm. Create memorable moments while keeping guests informed, comfortable and safe throughout their visit.
- Entry, Ticketing & Guest Flow: Validate tickets, guide entry and queue movements, and support a timely guest journey through each part of the attraction. Assist with safe lift boarding, stair access and accessibility arrangements in line with training and procedures. Keep an eye on timings, capacities and guest needs, responding calmly to delays or changes.
- Retail, Photography & Bar Operations: Operate tills, process transactions and promote products and experiences confidently. Support retail, photography and bar service, following relevant sales, food hygiene and safety procedures. Keep all guest-facing and commercial spaces clean, organised, well stocked and ready for service.
- Floor Management: Take responsibility for the day-to-day running of the attraction during designated Floor Manager shifts. Oversee opening and closing procedures, ensuring the attraction is safe, prepared and ready to welcome guests. Lead the team throughout the shift, coordinating positions, rotations and breaks and maintaining high standards of service. Manage guest flow, queues and operating timings, making decisions to keep the attraction running safely and smoothly. Handle guest concerns, operational challenges and incidents confidently, following the attraction’s procedures. Complete operational checks, relevant reports and shift handovers.
- Support the Team & Busy Periods: Lead by example, demonstrating strong service standards, safe working practices and a positive attitude. Offer informal coaching, encouragement and practical guidance, and support new colleagues on shift. Provide additional on-floor support during high-demand days, school holidays, events and other peak periods, moving to the areas where you can make the greatest difference. Share ideas, guest feedback and operational improvements with the wider team.
Requirements:
- A friendly, confident approach and excellent communication skills with guests and colleagues.
- Good judgement, strong situational awareness and a commitment to guest safety, accessibility and service standards.
- Confidence to lead a shift, make practical decisions and remain calm under pressure.
- A hands-on, reliable and flexible approach, with willingness to work across Experience, Operations and commercial roles.
- An interest in learning and developing leadership skills; previous supervisory experience is welcome but not essential.
- Availability for evenings, bank holidays and the usual pattern of three weekends in four, subject to shifts being offered.
- Previous experience in visitor attractions, hospitality, retail, events or a guest-facing environment is an advantage.
- Must be eligible to work in the UK.
Benefits:
- Flexible shift patterns, subject to operational requirements.
- Staff discounts across Battersea Power Station.
- Free or discounted food during shifts.
- Company events and social activities.
Attraction Supervisor in London employer: MARI
MARI Group is an exceptional employer, offering a vibrant work culture in the heart of central London, where creativity and passion for live experiences thrive. With a hybrid work environment, generous benefits including pension matching, paid parental leave, and wellness programmes, MARI prioritises employee well-being and growth. As a Talent Acquisition Advisor, you'll play a pivotal role in shaping the future of events while enjoying opportunities for professional development in a diverse and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Attraction Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MARI. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MARI
Don't be shy about reaching out to MARI directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Attraction Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MARI and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MARI
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
