At a Glance
- Tasks: Manage guest entry, validate tickets, and ensure smooth operations while delivering outstanding service.
- Company: Join the exciting team at Battersea Power Station's Chimney Lift.
- Benefits: Enjoy flexitime, staff discounts, free food during shifts, and fun company events.
- Other info: Flexible hours available; perfect for students looking for part-time or full-time work.
- Why this job: Be part of a thrilling relaunch and help create unforgettable experiences for guests.
- Qualifications: Friendly, safety-conscious, and confident in engaging with guests; previous experience is a plus.
Rate of Pay: £12.24 per hour. Hours: Part-time / Full-time / Zero-hours contract.
Something exciting is happening at Battersea Power Station's Chimney Lift, join our team as we relaunch the attraction with a brand-new interactive journey and unforgettable views of London's skyline.
As a Guest Operations Host, you'll be part of the Operations team, playing a key role in keeping everything running smoothly and safely. Your role will focus on ticket validation and entry, efficient crowd movement, retail standards, and boarding procedures, all while ensuring safety and guest service are at the centre of everything you do.
We're looking for people who are:
- Friendly, welcoming, and confident in engaging with guests
- Safety-conscious, with a focus on smooth and efficient operations
- Comfortable working on your feet throughout your shift
- Team players with a proactive and positive attitude
This is a fast-paced role where you'll help deliver outstanding service while keeping safety and guest experience at the heart of everything you do.
Responsibilities
- Entry, Ticketing & Flow: Manage guest entry, validate tickets, and support timely throughput. Prepare guests for the experience with clear and confident communication. Monitor queues and crowd flow to ensure smooth operations at all times.
- Retail Standards & Sales: Operate tills, process transactions, and upsell products confidently. Keep the retail area clean, organised, and well-stocked at all times. Maintain visual standards and flag any issues to the Floor Manager.
- Boarding & Accessibility: Assist with safe lift boarding, including support for mobility-impaired guests. Monitor stair access and guest movement between levels. Remain vigilant, following safety procedures and reacting calmly to incidents.
- Daily Operations: Follow all opening, closing, and operational checklists. Report faults or technical issues promptly. Support the wider team, including helping with bar service if required.
A friendly, welcoming approach with a genuine desire to deliver great service. Confident communicator with a clear, professional manner. Strong situational awareness and commitment to guest safety. Comfortable working in a fast-paced, guest-facing environment. Reliable and flexible, with availability on weekends and during peak times.
Previous experience in attractions, retail, hospitality, or events is a plus. Must be eligible to work in the UK.
Benefits
- Flexitime options
- Staff discounts across Battersea Power Station
- Free or discounted food during shifts
- Company events and social activities
Guest Operations Host - The Chimney Lift employer: Mari
IMG's Hospitality Department offers an exceptional work environment for a Senior Sales Executive, where you will be part of a dynamic team dedicated to delivering premium live experiences at iconic London events. With a strong focus on employee growth, a hybrid work model, and a commitment to inclusivity, IMG fosters a culture that values innovation and collaboration, ensuring that every team member can thrive while enjoying the unique advantages of working in one of the world's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Operations Host - The Chimney Lift
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Mari and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Operations Host - The Chimney Lift
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Mari that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Mari.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Mari get a sense of who you are beyond your experience!
How to prepare for a job interview at Mari
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Mari and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
