At a Glance
- Tasks: Lead daily operations at The Chimney Lift, ensuring guest satisfaction and safety.
- Company: Join MARI Group, a global leader in live events and experiences.
- Benefits: Enjoy flexible paid time off, wellness apps, and a pension match.
- Other info: Diverse and inclusive workplace committed to meaningful progress in the industry.
- Why this job: Be part of exciting live events and shape unforgettable experiences for guests.
- Qualifications: Experience in management or supervisory roles in hospitality or events is essential.
The predicted salary is between 32686 - 39950 £ per year.
About MARI Group
MARI is a global events and experiences company powering world-defining live experiences. Our portfolio of premium live properties spans sports, art, and entertainment — including the Madrid and Miami Open tennis tournaments, Frieze (a leading voice in contemporary art), and Barrett-Jackson (the premium U.S. collector car auction company). MARI also includes TodayTix Group, the global e-commerce leader for cultural experiences, connecting millions of customers with the best in live entertainment. MARI is reshaping the live events landscape — building a growing portfolio of category-defining events and brands that set the standard for what's next, across sports, entertainment, art, and lifestyle.
At MARI, you'll work alongside people who are passionate, curious, and driven — people who believe that live experiences have the power to shape culture, and who care about the work, the mission, and each other. We welcome outstanding applicants of all backgrounds and encourage everyone to apply.
About the Role
We are seeking an experienced and guest-focused Duty Manager to lead the safe and effective day-to-day operation of The Chimney Lift at Battersea Power Station at MARI. This is a mid-level operational role at the heart of MARI's delivery of one of London’s most distinctive visitor attractions. You'll sit within The Chimney Lift attraction management team, working closely with the Attraction Manager, fellow Duty Managers, Guest Experience teams, Battersea Power Station stakeholders and relevant MARI teams, and your work will have direct impact on guest satisfaction, team performance, operational standards and the safe running of the attraction.
As the on-shift operational lead, you'll be responsible for leading the attraction during trading hours, supporting and developing the Guest Experience team, and maintaining high standards of safety, service and operational delivery. This is a hands-on position for someone who thrives on leading people, driving standards and solving operational problems in a live environment. If you're energized by live events, culture and you have experience leading teams and delivering exceptional customer experiences in a fast-paced public-facing environment this role was built for you. This is a full-time role and qualified candidates must be based in London or within a reasonable commuting distance of Battersea Power Station.
What Success Looks Like:
- The attraction operates safely and effectively, with operational, health & safety and compliance standards consistently maintained.
- Strong guest satisfaction and review performance is maintained through consistently high standards of service and guest engagement.
- The Guest Experience team is well briefed, supported and developed through effective on-shift leadership, coaching and feedback.
- Operational issues are identified, resolved and escalated effectively, minimising disruption to the guest journey.
- High standards of presentation, team performance and operational delivery are maintained consistently across the attraction.
What You'll Own:
- Lead and manage the Guest Experience team and day-to-day attraction operations.
- Drive a safe, efficient and world-class guest experience by providing visible on-shift leadership, coaching and operational oversight.
- Partner cross-functionally with the attraction management team, Battersea Power Station teams and relevant MARI stakeholders to ensure consistent and effective operational delivery.
- Own guest satisfaction, operational standards and key attraction performance measures.
- Represent MARI externally with Battersea Power Station stakeholders, guests, suppliers and operational partners.
What You Bring:
- Previous management or supervisory experience in a visitor attraction, hospitality, leisure, entertainment, events or retail environment.
- Proven track record of leading teams and delivering high standards of customer service in a public-facing environment.
- Strong ability to manage competing priorities, communicate clearly and lead teams confidently during live operations.
- Experience working in fast-paced operational environments.
- Passion for live events, sports, art, or entertainment is a plus.
- Strong organisational and time-management skills, excellent attention to detail, and the flexibility to work evenings, weekends and public holidays.
Benefits
Here are some of the Benefits and Perks offered at MARI Group:
- Pension match and access to a bespoke pension scheme.
- Paid Parental Leave.
- Employee Assistance Programme.
- Enhanced gyms, wellness and financial wellbeing apps access via Wellhub.
- Flexible Paid Time Off.
MARI believes in the power of live experiences to unite people — and we know that can only be achieved when we reflect the full diversity of the world around us. As a global company that shapes culture across sports, art, and entertainment, we are committed to fostering an inclusive workplace and to practicing anti-discrimination across race, gender identity, sexual orientation, disability, and beyond. We recognise that systemic inequality and discrimination remain challenges across the events and entertainment industry, and we are dedicated to driving meaningful progress — both within our own organisation and across the wider industry we are proud to be part of.
Duty Manager (MARI) employer: MARI
MARI Group is an exceptional employer, offering a vibrant work culture in the heart of central London, where creativity and passion for live experiences thrive. With a hybrid work environment, generous benefits including pension matching, paid parental leave, and wellness programmes, MARI prioritises employee well-being and growth. As a Talent Acquisition Advisor, you'll play a pivotal role in shaping the future of events while enjoying opportunities for professional development in a diverse and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (MARI)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like MARI. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to MARI
Don't be shy about reaching out to MARI directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager (MARI)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MARI and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MARI
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
